The world isn’t standing still, and neither is allstateWe’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needsThat’s why now is an exciting time to join our teamYou’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramountWe empower every employee to lead, drive change and give back where they work and liveOur people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreamsFor more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they faceWe acted with conviction to advocate for seat belts, air bags and graduated driving lawsWe help give survivors of domestic violence a voice through financial empowermentWe’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protectionWe are the good handsWe don’t follow the trendsWe set them.
Job summary
Under general supervision, this job is responsible for writing basic and occasionally moderately complex arbitration contentions and responses against third party carriers that have made damage reductions to allstate’s subrogation demands, typically in matters involving auto/property or occasionally property and medical claimsThe individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retentionThe individual is capable of working independently, prioritizing the individual`s own responsibilities, and managing the individual`s own workloadThe individual is also gaining experience and consistently meets band level behaviors, production, quality, and/or customer service goals.
Key responsibilities:
Follows guidelines of subrogation and arbitration to write up a basic and occasionally moderately complex arbitration demand for recovery and resolve subrogation file; develops arbitration strategy and researches supporting case and statutory law as directed
Writes basic and occasionally moderately complex contentions and respondent arbitrations
Applies basic and occasionally moderately complex compliance rules and state laws to claims
Evaluates third party carrier response/reduction to subrogation demand on basic and occasionally moderately complex claims and follows up on collecting additional information from customer, third party carrier, or others for investigation and file documentation; documents file with decision making process
Serve on arbitration panel by determining and rendering prompt, fair, and binding decisions based on evidence provided in the applicant’s and respondent’s contentions on damage and/or liability disputes between insurers and/or self-insured entities
Determines award amounts within broad arbitration rules; writes accurate, concise, and informative decisions that address the issues of each party
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Documents a claim file with notes, evaluations and decision making process
Job qualifications
You`re a great match for this role if you have:
3+ years of liability claims experience in auto strongly preferred
Bachelors degree in related field preferred or equivalent experience
Apply conflict management and problem resolution skills in managing internal and external customer relationships
Ability to investigate, evaluate, negotiate and settle basic and occasionally moderately complex claims
Ability to interact effectively with internal or external customers and act with empathy
Apply knowledge of insurance policy, coverage, and regulation
Apply knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Apply industry knowledge to discipline practices, including best practices, to support the business unit
Apply knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data
Apply knowledge of standardized problem solving and preparation of basic reports for analysis
Ability to leverage learned technical skills in support of team objectives
Provides individual decision making within authority limits
Has and maintains all appropriate licenses and registrations for the role per state requirements
What’s in it for you?
Paid training and licensing
Internet reimbursement
Generous paid time off (pto)
Tuition reimbursement
Discounted gym memberships
Cafeteria style health insurance plan- starts day one!
401k match and pension plan
Volunteer opportunities + matching donations
Visit allstategoodlife.com to learn more
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good workGood lifeGood hands®.
As a fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginningOur total rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k)Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policyFor a full description of allstate’s benefits, visit allstate.jobs/benefits/
Learn more about life at allstateConnect with us on twitter, facebook, instagram and linkedin or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective july 1, 2014, under indiana house enrolled act (hea) 1242, it is against public policy of the state of indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the united states, a member of the indiana national guard or a member of a reserve component.
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