Job details
Job type full-time
Full job description
Overview:
The patient relations coordinator’s core responsibilities are to retain newborn altamed patients, ensuring that mothers understand the value of maximized benefits from the use of altamed as a medical home of choiceResponsibilities also address patient inquiries, questions and concerns, including enrollment, and eligibilityThe patient relations coordinator will also assist in health education and counseling services delivered through the comprehensive perinatal services and family planning programsThe intent and focus of this position is to develop and structure a seamless interface among these varied services so as to provide easy access to our patientsThis position represents the clinic and all matters dealing with the delivery of these services and works closely with the clinic administrator, women’s health manager, medical provider, and nursing staff to develop and implement the goals and objectives of the various programs and services represented.
Responsibilities:
Responsible for retaining newborn altamed patients, ensuring that mothers understand the value of maximized benefits from the use of altamed as a medical home of choice.
Facilitates patient selecting an altamed pcp after delivery; and facilitates process of selecting altamed medical and dental pcp for mom, newborn and other family membersWill also refer to patient care coordinator (pcc) for enrollment follow-up.
Assist the women’s health assistant manager with the development of an overall plan to ensure quality of services to both cpsp and family planning clients; this involves developing performance standards to assess both quality and productivity.
Assist clients with completion of all forms related to medi-cal application process.
Effectively document visit information and training along with vital patient history in charts.
Schedules appointments, makes reminder phone calls, and follows up on all missed appointments.
Acts as a liaison between the client and the entire clinic team in order to promote effective communication.
Meet specific goals on a monthly and quarterly basis.
Implement a follow up plan for each patient to ensure that services have met their needs.
Orient new altamed patient into chosen clinic and provide them with key contacts to access their care.
Build and maintain relationships with key staff and priority sites to build patient referral mechanism and promote patient navigation service.
Attends internal and/or external meetings as directed by the women’s health assistant manager.
Provide, update and maintain all reports assigned by women’s health assistant manager.
Perform other related duties as assigned.
Qualifications:
High school diploma required.
A minimum of one year experience of family pact and cpsp experienced required.
Caa (certified applicant assister) certification preferred.
Bilingual (english and spanish) preferred.
