Job details
Job type full-time
Full job description
Job category:
Client services, software
Opportunity awaits at altus group!
Altus analytics, a business of altus group, is the leading global technology partner to the commercial real estate industry and is poised for continued significant growth over the next several years.
Altus analytics brings together the collective expertise of our advisory services team, argus and voyanta as the leading providers of cre technology solutions and services worldwideOur technology and industry expertise empowers commercial real estate clients and partners to work collaboratively to enhance decision making, drive performance and optimize transactional efficiencyFrom development and acquisitions, through valuations, budgeting and asset management, we bring it all together.
In light of global circumstances, this position will start remotely and transition to a hybrid model.
Who we need
We are looking for a customer support analystThis is a role for someone who thrives in a customer-facing role solving problemsWe need someone with an analytical mindset who has experience working with financial models and cash flow calculations.
Where are you now?
You are an analyst within creYou love the industry but you want to make the move to technologyOr, you might be a recent grad with a real estate or finance degreeYou are seeking a different path; you want to work for the industry leading tech product provider as opposed to the commercial realtor.
What can your career path look like?
Joining us now as a customer support analyst is just the first step into a rapidly scaling companyAs a global leader in the cre tech industry, there are multiple career paths for you into roles in product, training, as an sme or a ba.
What our new customer support analyst will do?
Resolve issuesIdentify, analyze and solve problems affecting customer`s software.
Respond to inquiriesProvide timely, intelligent and professional responses to customer calls and emails.
CommunicateActively support the customer in all aspects through to problem resolution keeping customer informed throughout life of incident.
DocumentClearly and concisely log and track details of solutions and maintain resolution database.
LearnCome up to speed on new technologies, software, and concepts.
PrioritizeRecognize when issues need escalation to senior representatives or development.
CollaborateWork closely with global intercompany departments/teams such as sales, sales ops and development to provide assistance and resolve product queries raised by our clients.
Who are you?
A university graduateYou have a bachelor’s degree in real estate, finance or business.
A strategic thinkerYou enjoy analyzing financial data from a strategic perspective.
A problem solverYou are a logical thinker; yet you are incredibly adept at thinking of all possible answers.you believe in researching options and creating innovative solutions.
An outstanding communicatorYou are concise, on point and effectiveYou are able to communicate complex requirements and technical details clearly across the team.
A sticklerYou insist on keeping up with industry standards and trendsYou are extremely organized and you pride yourself on being detail-oriented.
A customer championYou find personal and professional satisfaction working with customers and providing supportYou have strong tech-to-non-tech translations skills.
A team playerYou have excellent interpersonal skillsYou work equally well independently or as part of a team.
Bonus points if: you have basic knowledge of software installation and configuration in environments such as citrix and windowsAs well as exposure to and knowledge of server and networks technology: lan/wan, tcp/ip, vpn, sql databases, active directory, srssYou learn new technologies quickly.
Need anymore reasons to want to work with us?
As we continue to grow, the possibilities for the people that join altus analytics are significantFrom professional growth to innovation to collaboration we are committed to continuing to foster the right environment to help our people realize their full potentialWe give our people the freedom and responsibility to take charge of their career path, bring new ideas to the forefront and work on critical projects that will shape the success of our clients.
We thank you in advance for taking the time to learn more about what makes altus a great place to grow your career and do some of your best workApply now, refer a friend or stay on top of what’s new by following us on linkedin.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.
Http://https://www.linkedin.com/company/altus-group/
Come realize your potential at altus group!
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Applicants with disabilities may contact altus group to request and arrange for accommodationsIf you need assistance to accommodate a disability, you may request an accommodation at any timePlease contact us at accessibilityusa@altusgroup.com or (416) 641-9500
