Job details
Job type full-time
Full job description
Portfolio of past work experience and deliverables demonstrating impact, including generative and evaluative research, and showing track record of executing research efforts from start to finish.
3+ years proven success leading user research projects with demonstrated impact.
2+ years of experience with the full range of research methods (qualitative and quantitative, behavioral and attitudinal, with deep expertise in one or more areas) and activities (study design, test creation, moderation, analysis, reporting, etc.).
Bachelor`s degree or commensurate professional experienceThere are many paths to becoming a user researcher, and we`re open to all of them.
Job summary
Looking for a challenge where you will help define the success of one of the fastest growing areas of amazon? join the aws supply chain team and enable aws to continue to be a widely recognized leader in cloud computingHave direct and immediate impact on the hundreds of thousands of customers around the world who use aws every day.
As a member of the aws supply chain design team you will contribute to the product roadmap, drive future concepts, and deliver improvements to current tools and applicationsYou will be a core member of the design team as we focus on individual and team growth by refining our craft and delivering results.
As a ux researcher, you will be responsible for owning the development of research and insights that drive the way our organization understands and designs for our customersYou will have expertise in qualitative research methods or quantitative methods (when to use them, working with teammates on them, etc.)You will craft and conduct tactical ux research studies, and dive deep into the data to bring forward new insights that drive product innovationYou will work closely with the ux designers, product managers, and engineers to understand the needs of users across the globeAs we build a research-led organization, you will also empower the broader ux and product teams with guidance and tools for self-service research to contribute to your research strategy.
Key job responsibilities
In this role, you will:
Inform and execute against ux research roadmaps for core product experiences
Apply research methods appropriate to the questions at hand, from generative to evaluative, adapting methods as needed to align organization and product needs.
Successfully navigate complexity in research including risks, roadblocks, constraints, accessibility, compliance requirements, technology limitations and resources and manage multiple, competing priorities.
Provide support to partners and decision makers at all levels of the organization, effectively communicating durable insights through writing, presentations and conversations to build consensus and persuade action based on findings.
Work closely with design, product management, and cross-function teams to develop innovative end-to-end solutions that address top outcomesIteratively evaluate these solutions until outcomes are achieved or hypotheses are proven wrong, informing and aligning on any trade-offs.
Create customer experience tools and frameworks (archetypes, journey maps, knowledge management, etc.).
Collaborate with other researchers across amazon to raise the bar for research and align on best practices.
We are open to hiring this position in seattleWa or arlington, va.
A day in the life
There’s no typical day in the life for a user researcher at in aws supply chain, but if there were it might look something like this:
In the morning, your design partner asks for your thoughts on some design options that they’ve created in response to insights you delivered from user testingUsers indicated that the solution as a whole met their needs, but that it was confusing to navigate and would slow them downThe designer wants your advice about some options and what you think the impact of them will beYou brainstorm with the designer and decide that their second approach is the best, with some minor adjustmentsYou make a note to modify your recent research report with the chosen approach so that you have a complete record of going from problem through to solution.
Early afternoon you meet with the other designers and researchers in the aws supply chain teamNext week the team is providing an update to senior leadership about our progressWe have some interesting data from usage and attitudinal metrics and you’ve been tapped to help a sr researcher craft and then present the story we’ll be tellingYou are asked to provide a first draft by the end of the week.
For the rest of the afternoon, you have 2 usability tests lined upThis is a relatively complex test that involves a lot of technical set up (especially as it’s being done remotely and requires that the user screen share)In addition, a few of the engineers have asked to observe, which is an exciting opportunity to improve the team’s understanding of the usersYou take half an hour to make sure that all the tech looks ok from your home office (and that your cat is asleep so they won’t take a starring role on the video)The tests go well, and you keep an eye on slack as you’re moderatingThe conversation between team members shows that they are already brain storming solutions to unexpected problems.
About the team
About aws
We value mentorship and growthOur business is growing, and we want you to grow with itWe are intentional about attracting, developing, and retaining amazing talent from diverse backgroundsTeam members are active in amazon’s 10+ affinity groups, such as the black employee network, latinos at amazon, indigenous at amazon, families at amazon, amazon women and engineering, lgbtq+, warriors at amazon (military), amazon people with disabilities, and more.
We offer flexibility in your scheduleWe know some of your best ideas come to you at noon and some come at midnightIt’s not about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your lifeWe offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Experience conducting and applying research in a global context.
Experience conducting remote research, using tools such as usertesting.com and dscout.
Sense of ownership, urgency, and flexibility.
Nimble, creative and pragmatic approach that aligns with agile research practices and brings qualitative and quantitative insights together.
Comfortable working in environments where navigating ambiguity is the norm.
Exceptional interpersonal, motivational and communication skills to build trust across teams.
Experience researching and providing insights for teams working on enterprise software solutions, and advocating for enterprise software users.
Experience evangelizing for a design and research-led organization.
Amazon is committed to a diverse and inclusive workplaceAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusFor individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
