Job details
Job type full-time
Full job description
Basic qualifications
2 years + prior work experience in customer service teams or administration/ operations
High school diploma or ged/ aa preferred
Ability to use discretion while working with sensitive information.
Excellent documentation, communication and it skills.
Passionate about healthcare excellence.
Previous experience as an administrative assistant or other relevant experience.
Amazon is looking for an administrative support team member to join an exciting new project team working to build a completely new best in class consumer productWe are an innovative, cross-platform, customer-obsessed team, working on big-bets in an innovative environmentOur organization rewards intellectual curiosity while maintaining the direct to market product focusOur mission is to invent and simplify large-scale solutions and bring the future to amazon customersThe primary responsibility of this administrative position will be to support the day to day operational team and the medical group.
As an administrative team member you will:
Schedule meetings on behalf of clinical and non-clinical staff
Answer internal or external inquiries via phone, email, or chat.
First point of contact for administrative issues for the operational staff regarding specific bodies of administrative work
Create and monitor tickets on the amazon network for operational issues as appropriate
Manage account access and terminations for all clinicians.
Protect patients’ and employee’s rights by maintaining confidentiality of medical, personal, and financial information, performing all duties within hipaa regulations.
Maintain operations by following policies and procedures, reporting needed changes and assisting in updates to documentationTeam members may also assist in creating new sops with direction of their manager or lead.
Contribute to team effort by accomplishing related results in a positive and professional manner
Working cross collaboratively with other teams to ensure the clinicians have all required access and are in compliance with all legal and privacy regs.
About you:
Doer: you’ve successfully delivered end-to-end technology and operations projects, working through the many obstacles along the way
Detail oriented: you have an enviable level of attention to detail, and catch things that others miss
Influencer: innovative leader with the ability to identify opportunities and gain support with data, storytelling, and persuasion
Communicator: ability to communicate expectations, requirements, and progress to senior leaders, peers, and team members
Problem solver: ability to utilize exceptional problem-solving skills to work through difficult challenges
Inclusive team culture
Here at amazon, we embrace our differencesWe are committed to furthering our culture of inclusionWe have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globallyWe have innovative benefit offerings, and host annual and ongoing learning experiences, including our conversations on race and ethnicity (core) and amazecon (gender diversity) conferencesAmazon’s culture of inclusion is reinforced within our 14 leadership principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/life balance
Our team puts a high value on work-life balanceIt isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your lifeWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillmentWe offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & career growth
Our team is dedicated to supporting new membersWe have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorshipWe care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.
Preferred qualifications
Bachelor’s degree
Administrative heath care experience or work experience in another highly regulated industry
Demonstrated commitment to customer experience, and passion for innovation and simplicity
Meets/exceeds amazon’s leadership principles requirements for this role
Meets/exceeds amazon’s functional/technical depth and complexity for this role
Amazon is committed to a diverse and inclusive workplaceAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusFor individuals with disabilities who would like to request an accommodation, visit us disability accommodations.
