Job details
Job type full-time
Full job description
Bs or ba degree
10+ years of experience managing products or major features within a product.
3+ years working with global products.
Proven experience owning and driving end-to-end product lifecycle, balancing competing roadmaps and making key tradeoff decisions.
Able to work remotely, adjust schedule to accommodate global stakeholder time zone availability, and travel 1-2 times each quarter once in-person work resumes.
Imagine you are the single-threaded owner of a product that helps hundreds of thousands of customer service associates around the world hone their ability to deliver best in class customer service to amazon customersImagine setting the long-term vision, partnering with talented pms who own features within your product, and having a dedicated 2 pizza team of engineers to help you deliver on this vision.
How would you assess the internal and competitive landscape and work backward from the biggest problems to solve and opportunities on which to deliver for associates as you understand what positive associate behaviors most influence high quality outcomes? how do you do this while meeting business needs? while making your innovative solutions equally impactful across cultures and geographies, and to the growing number of virtual customer service teams working from home?
Amazon’s associate technology and innovation (ati) team is looking for a principle product manager to define and deliver the overall product strategy, roadmap, and features for our performance products, which help our associates own and drive their performanceThis work solves a critical need for the rapidly scaling, geographically dispersed, and flexibly scheduled cs workforce of the future.
In this role, you will define the short and long-term vision and strategy of the product that allows customer service associates to work anytime, anywhereYou will be responsible for assessing the efficacy of the existing products and overall body of work, evaluating planned work against the vision and potential impact, and driving clarity by creating a prioritized roadmap to deliver value for global teamsYou will work closely with product, science, learning, ux, and our internal engineering team and external engineering partner teams to develop products that create a cohesive and positive associate experienceYou will define the long-term strategy and priorities, and escalate and remove barriers and risks to drive your product roadmapYou will understand and help influence the strategy for complementary products and programs that impact the associate experience, shaping the high bar on the team for the product management functional area within ati and customer service and for quickly delivering results in partnership with our engineering team.
You will drive your product by making data-driven decisions, passionately advocating for our associate and end user customers and driving a roadmap to deliver on the long-term vision for associate experiencesYou will have the ability to deliver results while looking around corners, benchmarking against the industry, and staying close to the voice of our current and future customers as our workforce evolves.
Responsibilities
Defining and driving long-term product vision, impact, and prioritization
Developing prfaqs, mlps, and user stories that support both decision making and engineering team needs
Own launch coordination and create a mechanism for customer input and feedback
Contribute to op1 and drive product discussions at the executive level
Create audit mechanisms to track product efficacy and adoption
Support product management artifacts and collective skill development across the team
Mba
Experience with behavior focused products.
Experience with workforce management products.
Experience with call center operations and kpis.
Excellent communication skills; proven ability to gain support for products and ideas through writing and succinct verbal communication.
Strong analytical and quantitative skills; strong bias towards data-based decision making and strength with financial and operational analysis
Amazon is committed to a diverse and inclusive workplaceAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusFor individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
