Job details
Job type full-time
Full job description
Ba or bs degree in a related field
5+ years of program management, operations leadership or equivalent experience
We are a passionate team working to build a best-in-class healthcare product designed to make high-quality healthcare easy to access.
Amazon is seeking an experienced srProgram manager to support the amazon care initiativeSuccessful candidates will be natural self-starters and quick learners who are comfortable leading large, complex, ambiguous projects.
In this role, the srPm will identify and drive solves for process gaps with new proceduresThis role is both a strategic and hands-on roleAs successful candidate, you demonstrate strong operational organization skills, are able to see around corners, have strong verbal and written communication, and have a passion for building scalable operationsThe ideal candidate is self-motivated, solutions-oriented, comfortable with ambiguity, and innovative in driving operational excellence.
Essential duties & responsibilities
Identify disruption process gaps and move quickly to effectively remove them.
Develop and manage highly effective standard operating procedures as it applies to daily front line operations.
Anticipate process bottlenecks, provide escalation management, as well as balance business needs versus constraints.
Establish operational priorities, identifying and communicating risks and mitigation plans in collaboration with stakeholders; developing and maintaining goals, milestones and completion dates.
Deep dive operational metrics and identify trends to resolve issues.
Perform customer/partner needs and task analysis, identify proper tooling requirements for recommendation.
Ability to handle confidential and sensitive information with extreme discretion.
Influence others to drive ongoing program improvements based on user feedback and performance measurement.
Identifies process and system improvement opportunities by monitoring existing metrics, analyzing data and partnering with internal teams to positively impact results in areas such as candidate throughput and driver quality.
Utilize strong written and oral communication skills and the ability to prepare crisp white papers and reports that translate technical/data solutions into recommendations for business audience.
Work/life balance
Our team puts a high value on work-life balanceIt isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your lifeWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillmentWe offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & career growth
Our team is dedicated to supporting new membersWe have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorshipOur senior members enjoy one-on-one mentoring and thorough, but kind, code reviewsWe care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Inclusive team culture
Here at amazon, we embrace our differencesWe are committed to furthering our culture of inclusionWe have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globallyWe have innovative benefit offerings, and host annual and ongoing learning experiences, including our conversations on race and ethnicity (core) and amazecon (gender diversity) conferencesAmazon’s culture of inclusion is reinforced within our 14 leadership principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
6+ years of healthcare, logistics network or military/airline operations experience.
6+ years of program management, operations leadership or equivalent experience
Ability to use data and metrics to back up assumptions, evaluate outcomes and challenge conventional practices.
Proven ability to identify process gaps and operational inefficiencies.
Demonstration of proven results.
Amazon is committed to a diverse and inclusive workplaceAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusFor individuals with disabilities who would like to request an accommodation, visit us disability accommodations.
