Job details
Job type full-time
Full job description
5+ years of experience in program or project management
Experience using data and metrics to drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor`s degree from an accredited university
5+ years of retail industry experience
Internal communications experience within a multi-national company
Excellent copywriting and editing skills, including rewriting, optimizing, and editing content from subject matter experts.
Experience creating content for a variety of channels and mediums: digital, written, video, or visual communications materials.
Experience influencing organizations through communications, from audience and stakeholder analysis through implementation and success metrics tracking.
Ability to invent and simplify and continuously improve processes
Excels at delivering results in a fast-paced, ambiguous environment
The physical stores teams responsible for amazon books, amazon 4-star, and pop-up locations are leading amazon’s charge into brick-and-mortar retail, and we are looking for an entrepreneurial, analytical, creative, flexible and fun program manager to help us make the world’s most customer-centric stores where customers love to shopIf you want to join a fast-paced, innovative team, that is making history and breaking new ground for amazon, this is the place for you.
As a srCommunications program manager, you will help develop, manage and scale our internal communications programs that drive our organization’s business goals by engaging and supporting corporate partners, store leadership, and our associatesThe ideal candidate enjoys working in a dynamic, ambiguous, rapidly changing environment in which running multiple projects and priorities is the normYou think creatively and strategically about the right mix of communication tactics and channels, craft engaging messaging and content that capture readers’ attention, and continually ideate new and exciting ways to communicate with employeesYou dive deep, like the complexity of systems, measure and evaluate everything you do, and drive simple, innovative solutions for your customersYour strong customer obsession helps keep our store teams and our end customer at the forefront of all the decisions we makeYou are an articulate, persuasive communicator, and an excellent writer.
Responsibilities include:
Develop strategic messaging for internal communications, bringing the right information and insights into each initiative communication supporting positive customer and associate experience.
Identifying and implementing improvements to the communication program and processes to help effectively manage change impacts, measuring and monitoring success
Create/invent and simplify communications tactics to support current / future needs that allows us to monitor consumption, manage mindshare and maximize store leader productivity so they may seamlessly execute
Influence business partners and direction of initiatives to improve execution to create and implement clear go-to-market communication plans
Distill business processes, and change impacts into crisp, user-friendly communications that drive awareness and adoption of programs and initiatives.
Innovating on behalf of our field teams - leverage and evolve platforms to create a dynamic and engaging associate communications experience.
Create and manage a metrics strategy to understand readership and impact associated communication effectiveness, reach, and engagement
Support the development of communication’s training and education materials for corporate and employees
Continuously improve employee content based on the voice of the customer, industry best practices and evolving technology
A successful candidate will also demonstrate:
High attention to detail including proven ability to manage multiple, competing priorities simultaneously
Ability to think strategically and execute methodically
Ability to work in a fast-paced environment where continuous innovation is required
Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Ability to clearly communicate data insights to others
Willingness to roll up your sleeves and do whatever is necessary
Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
Mba or master’s degree in a related field
Retail operations experience, especially with store communication systems and/or programs
Nimbleness and comfort with ambiguity; demonstrated track record of creative problem solving; thinks big, starts small, grows fast
Shows high judgement, attention to detail reviewing for relevancy and accuracy stopping defects from going downstream.
Ability to quickly absorb complex information across a variety of disciplines and translate to clear, compelling communications.
Comfortable presenting ideas to internal stakeholders at all levels, receptive of feedback, and quick to apply changes.
A curious self-starter with a proven track record of diving into unknown territory and learning new concepts.
Amazon is committed to a diverse and inclusive workplaceAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusFor individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
