Job details
Job type full-time
Full job description
Overview: aag, is the nation’s leading reverse mortgage lenderThe company is dedicated to giving seniors a better financial outcome in retirement through the responsible use of home equityIn addition to federally-insured home equity conversion (reverse) mortgages, aag offers a full suite of senior home equity solutions, including traditional and proprietary mortgages and real estate servicesAag has more than 1,400 employees and a national operating footprint with offices in california, arizona, texas, georgia and new york.
Aag operates by core values of caring, driven and ethical and has been ranked an orange county top workplace every year since 2013Through the aag foundation, the company provides support to aag employees in need, seniors in the community, and victims of human trafficking, and encourages employee participation in aag foundation events through its volunteer-time-off programThrough the aag foundation and aag’s official employee engagement program, #projectinspire, employees are given a sense of higher purpose which both inspires and invigorates the workforce.
We reward hard work, promote from within and offer excellent training and career developmentIf this sounds like a company you are interested in joining, please review the job description below.
As vice president of operations, responsible for all facets of the operations function of a national retail and wholesale lender including loan set-up, processing, underwriting and fundingResponsibilities: operations execution ensures teams support production goals by maintaining efficient and accurate operations through strategic direction, goal setting, and daily leadershipProvides direction or gets involved in resolving complex or challenging loan transactions to yield the best possible outcomes.
Financial management ensures processing, funding and underwriting teams meet established financial and budgetary targets; employs a variety of capacity management and resource management techniques to do so, including, but not necessarily limited to: budget variance reporting, performance metrics management, and implementation of cost controls.
Customer service resolves escalated customer service issuesEnsures all escalated loan level scenarios are followed-up on promptly and thoroughly, and communicates resolved issues to all stakeholders to avoid similar problems from arising in the future.
Risk management - ensure sound control environment & adherence to loan quality and compliance controls, contingency planning and testing.
Personnel management accountable for recruiting, hiring, and staffing the appraisal, processing, funding, post-closing and underwriting teams with qualified individualsGuides performance management activities to ensure they are administered in a timely and effective manner in order to recruit and retain a high-performing, engaged staffPerformance activities include, but are not necessarily limited to: recruiting, hiring, performance reviews, performance improvement plans, coaching and training, scheduling work hours, and cross-training.
Coaching and training avails him/herself of all available training that will afford him/her a thorough working knowledge of the company’s technical, operational, loan program, and underwriting guidelinesSupports all training and coaching efforts among the operations staff to ensure that employees have the knowledge, skills, and abilities to meet performance quality and efficiency goalsCoordinates with other business support management as well to ensure all available training and communications are provided to operations staff in a timely and thorough mannerQualifications:
Bachelors degree or equivalent combination of job related experience and education.
Completion of a masters degree at an accredited college or university a plus.
Proficiency in ms office suite applications.
Ability to multi-task and ability to perform detail-oriented responsibilities.
Knowledge and experience working with advanced loan origination systems.
Reverse mortgage experience a plus.
Minimum of 5 years experience in mortgage appraisal, funding, processing, closing or underwriting with a minimum of 2 years leading, supervising, or managing teams; prior management experience in a mortgage operations.
This position requires a flexible work schedule, availability of overtime during surges in workload, strong organizational skill and coordination skills, ability to work independently, quick learner, team player, proactive, goal-oriented, excellent communication, strong writing and analytical skills, and advanced computer skills.
This job description does not list all the duties of the jobYou may be asked by senior executives to perform other duties as neededYou will be evaluated in part based upon your performance of the tasks listed in this job descriptionThe employer has the right to revise this job description at any time, for any reason.
