Job details
Salary $24 - $27 an hour job type full-time
Full job description
Passionate about contracts and the automotive industry!
If this grabbed your attention, come grow with us!
American auto shield (aas) specializes in vehicle and home service contract development and superior claims administrationWe’re looking for a legal claims specialist that serves as a vehicle technical expert for the legal team and is responsible for reviewing and researching low to mid-level escalated claims issues by analyzing the details of the complaint in conjunction to the service contract, estimates, feedback from the repair facility and payment history to ensure a prompt and satisfactory complaint resolution for the contract holder.
Introductions first!
You-
Passionate about the auto industry.
Have excellent research, data gathering and communication skills.
You love what you do, and it shows every day!
Us-
We are leading our industry into the future by creating and shaping the future of service contracts and claims administrationWe`re developing systems from the ground up and will give you the opportunity to be a part of our quest for greatness.
We offer the ability to pursue your fullest potential and never settle for second place in your quest to grow your careerYou’ll join an incredible team filled with smart, fun, passionate people who love making an impact.
We believe in providing a creative environment, encourage progressive ideas and reward excellence in operational effectiveness.
We love what we do!
What will you do in this role?
You will...
Review assigned low and mid-level complaint submissions to determine correct claim adjudication.
Upon review of the claim, provide recommendations regarding resolution of the complaint.
Complete calls to repair facilities and contract holders as directed to resolve claim issues.
Gather information or complete payment associated to assigned complaints.
Track all complaint actions in the company’s claim administration and legal systems.
Review contract coverage terms and conditions.
Review inspection reports.
Provide excellent customer service.
Document files to include all key activities regarding estimates, repairs and evaluation summary, including any revisions.
Ensure claim files are properly documented and claims coding is correct.
Provide accurate, courteous and timely information to all external and internal customers concerning claim status and other claim inquiries.
Conduct and coordinate loss investigations on all claims.
Review coverage questions and work with supervisor and claim management for approval.
Provide support to claims adjusters.
Audit claims for claims adjusters’ accuracy and provide recommendations as a result of findings.
Potentially provide leadership support should the legal claims director not be available.
What will you need to bring to the table in order to be successful in this role?
Two-year technical automotive degree; six months of claims handling experience with the company, and minimum two years related experience and/or training; or equivalent combination of education and experience.
Currently, or previously in the last 10 years, certified and maintaining ase certifications p2 parts specialist, c1 service consultant, a1 engine repair, a2 automatic transmission/transaxle, a3 manual drivetrain and axlesIt is highly preferred that certifications are also obtained and maintained for a8 engine performance and a9 light vehicle diesel engines.
Significant automotive mechanical, electrical and hydraulic knowledge.
Ability to read, analyze, and interpret documents such as contracts, claim procedure guides and coverage pages.
Ability to respond to common inquiries or complaints from customers.
Why work for us? we are excited to provide
Competitive compensation package ranging from $20/hr.
Comprehensive benefits package
Pto/floating holidays
Satisfaction of work with a highly skilled team that makes a big impact
100% remote work environment
Who are we?
American auto shield was founded in 2002 in lakewood, colorado, where we are still headquartered todayWe specialize in third-party administration of vehicle and home service contracts and related automotive and home claims administrationOur expertise complemented by our strategic partnerships allow us to develop and deliver products that provide superior coverage and service.
We have experienced tremendous growth which creates great opportunities for our employeesWithin the past 12 months we have earned more than a 400% increase in new contract volumeToday we have grown to more than 650 full-time employees across multiple locations that include our denver metropolitan hq and other locations across the country.
Our mission is to be the first and only choice in service contracts.
Compensation range: $24-$27/hr.
