Job details
Job type full-time number of hires for this role 1
Full job description
The work location for this exciting opportunity is virtualThe selected candidate will work remotely full time and can be located anywhere in the united states but will work east coast business hours.
Position summary:
The american red cross (arc) seeks an experienced and energetic delivery manager to help lead strategy and day-to-day delivery for our vital cross channel communications platform, adobe campaignAs part of the fundraising & marketing technology group (fmtg) you will work closely with internal business partners and external vendors to design, plan and execute system enhancements and upgradesAs a key member of our team, you will contribute to arc’s mission to “prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.” we accomplish this primarily through public-facing digital applications, redcross.org and redcrossblood.org, while utilizing other solutions of the adobe experience cloud to deliver great digital experiences to our donors and constituents at each point of their digital journey.
Top candidates for this role will have recent experience with adobe campaign or other similar cross channel marketing solutions/marketing clouds currently in the marketplace and understand the critical role they play in marketing operations.
The successful candidate will possess strong communication skills and have the ability to foster strong relationships with business customersIdeally, the candidate must also be able to quickly drive problems to solutions calmly and efficiently.
What you’ll do:
Learn and understand the current architecture of marketing/fundraising systems, data interactions and integrations and the financial donation marketing and cultivation environment.
Understand business needs, existing it solutions and integration points, driving towards solution roi and incremental revenue.
Collaborate and communicate with other adobe resources at arc to deliver the strategic vision of cross channel communications across all solutions arc utilizes in the adobe experience cloud.
Roadmap and plan product releases and coordinate appropriate sign offs and delivery activities.
Prepare status reports and resource plans that facilitate the efficient and cost-effect delivery of fmtg services to the fundraising and marketing stakeholder groups.
Design and implement a proper governance framework for the solution.
Cultivate a good working relationship with stakeholders, internal it teams and external suppliers.
Analyze & document current system architecture and environments and existing sops.
Work with it and business teams to understand current design, system activities and challenges and identify opportunities for improvements/enhancements.
Participate in solution architecture / design discussions.
Engage vendors to consult on business needs and resolve production issues.
Coordinate scheduled outages for upgrades and patching, including negotiating outage windows and coordinating with various arc it teams to ensure proper support, testing and final delivery.
Coordinate p1 & p2 production incidents by regularly communicating with appropriate internal stakeholders and external vendors.
Manage customer escalations, by organizing the right team to ensure proper communication, urgency, prioritization, and ownership throughout.
Conduct regular reviews of open and completed support tickets with key vendors and identify areas for process improvement.
Monthly reporting to it and business leadership on overall performance of the system and vendors.
Serve as a resource to project managers as needed.
Other duties as assigned.
Qualified candidates must be authorized to work in the united statesThe american red cross does not sponsor employment visas.
Qualifications
Must have:
4-year degree in business management, digital marketing, engineering, information technology, related field or equivalent years of experience required.
5+ years of professional experience leading delivery for large business solutions, systems and/or applications.
Experience managing and collaborating with software vendors.
Experience with agile principles and working in an agile environment.
High-level knowledge of digital marketing and cross channel campaign management.
Ability to lead, triage and make decisions in a fast-paced environment, especially during times of natural disasters.
Independent and self-motivated with excellent verbal and written communication skills.
Ability to collaborate and engage internal and external stakeholders at all levels to achieve planned objectives.
Strong client-service orientation leading to high client satisfaction.
Ability to display tact and diplomacy in difficult or sensitive situations, including expert-level experience in negotiation and conflict resolution.
Ability to proactively and creatively solve problems and work independently.
Nice-to-have:
Adobe certified expert or adobe qualified (relevant certifications).
Experience integrating adobe campaign with other components of the adobe experience cloud, as well as operating adobe campaign at scale.
Prior experience with cross channel marketing campaign platform, marketing cloud platform and/or email service providers for a national us brand.
Experience with various collaboration tools (jira, confluence, sharepoint, teams, slack).
For those candidates located in colorado, the salary range for this position is: $100k - $120k annual salaryWe do not offer bonus pay for this roleNote that the american red cross sets salary ranges aligned to a specific geographic location in which the job or employee residesThe stated salary range in this posting is an average and may not be reflective of your individual circumstancesWe will review specific salary information at the time of phone screening based upon your location.
The american red cross is an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Ind2
Job type: full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
Day shift
Monday to friday
Work location:
Fully remote
Work remotely:
Yes
