Job details
Job type full-time
Full job description
Led by our passionate professionals, we have helped many corporate employees prepare for new career opportunities, assisting them through registration processesIf you want to help us continue to help others, this career opportunity might be for youThe account manager is responsible for providing quality customer service and information to corporate and community college client employees/students who are enrolling in an act led programThis position is responsible for conducting outbound telephone calls to employees that have inquired about act programs, answering inbound calls to answer employee questions, facilitating enrollments, and ensuring each employee completes all program’s admissions requirementsThe account manager will routinely communicate with students throughout their enrollment and registration process.
Essential functions
Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries
Share industry related information with prospective students
Follow-up with new students ensuring their positive transition to being an active student
Contribute to team initiatives and outcomes
Use internal management software to properly facilitate and track disposition of all potential students that have inquired and students that have enrolled
Attend department meetings, training, and activities
Ensure all paperwork is completed accurately and in a timely manner
The title, duties, responsibilities, and reporting relationships may evolve or change from time to time, as the company deems necessary and appropriate to respond to its business circumstances.
Other duties as assigned
Minimum requirements:
High school diploma (ged acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the u.sDepartment of education
1 year of customer service/admissions or related experience with preference given to those with direct education-based admissions experience
Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers
Strong presentation skills
Ability to deliver consistent levels of energy and enthusiasm
Thrives in an observation/coaching style environment
Proactive problem solving skills
Ability to handle frequent interruptions and work independently
Competent in priority setting
Ability to foster creativity
Strong computer software skills including microsoft word and excel, in addition to industry- related software applications
Preferred:
Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency that is recognized by the u.sDepartment of education
A track record of being successful in high-volume customer service setting
Experience with campusvue and/or velocify software
