Job details
Job type full-time
Full job description
The account resolution representative represents the company in all communications with patientsThis position is responsible for ensuring all discretionary collection activities comply with the company’s compliance management system, policies/procedures, and are conducted in the best interest of our client, annuity health, and the patientThis position is also responsible for achieving all assigned revenue, production, performance, and compliance benchmarks.
Job duties & responsibilities:
Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional “patient focused-patient service” at all times.
Strictly adhere to the company’s compliance guidelines and expectations, to include local, state, and federal requirements.
Comply with the company’s call structure expectations including but not limited to, proper collection steps and techniques.
Achieve all assigned goals.
Properly identify individual account situations, and provide appropriate resolution.
Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up.
Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution.
Keep route maintenance backlog at an acceptable level.
Recognize pressing issues and escalate to management as they occur.
Work well with team members/management and not contribute to unproductive group conflict or negativity.
Represent the company in a positive manner through professional conduct, attitude, and appearance.
Follow company confidentiality and security policies and procedures.
Understand and comply with company policies and procedures.
Other duties as assigned.
Job qualifications:
Previous collection experience preferred.
Excellent communication skills required.
Basic computer skills required.
Customer service skills.
Conflict resolution skills.
High attention to detail.
Eoe / drug free workplace
Experience
Required
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Education
Required
High school or better
Skills
Required
Ability to accept constructive criticism
Ability to think on the fly
Basic computer skills
Communication skills
Compliant
Customer service skills
Goal oriented
Money motivated
Negotiation skills
Positive attitude
Problem solving skills
Professional demeanor, conduct, & appearance
Punctual and dependable
Typing skills
Behaviors
Required
Dedicated: devoted to a task or purpose with loyalty or integrity
Detail oriented: capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: shows intense and eager enjoyment and interest
Loyal: shows firm and constant support to a cause
Team player: works well as a member of a group
Thought provoking: capable of making others think deeply on a subject
Motivations
Preferred
Ability to make an impact: inspired to perform well by the ability to contribute to the success of a project or the organization
Financial: inspired to perform well by monetary reimbursement
Goal completion: inspired to perform well by the completion of tasks
Growth opportunities: inspired to perform well by the chance to take on more responsibility
Self-starter: inspired to perform without outside help
