Job details
Job type full-time
Full job description
Who we are
Answerlab, named in the inc5000 list of fastest growing privately-held companies five years in a row, has an amazing opportunity for you to grow with usThis is a phenomenal opportunity for a highly creative and extremely motivated individual, who craves new challenges and thrives on working in a fun, fast-paced and flexible environment.
Answerlab delivers trusted customer insights that help the world’s leading brands build outstanding digital products and servicesWe focus exclusively on customer/digital user experience research to understand what people see, do, think and feel when using web sites, mobile applications, and other digital productsAnswerlab’s clients depend on our recommendations about product concepts, features, design and messaging to create more engaging customer experiences that drive resultsGlobal market leaders select answerlab as their user experience research partner, including amazon, facebook, google, walmart, ebay, salesforce, dropbox, airbnb, twitch, twitter, and many others.
This position is an opportunity to:
Become a trusted advisor to your clients: answerlab`s product involves information and insights - and these insights help executives at some of the country`s most recognizable firms to solve complex business issuesIn addition to the knowledge and learning you`ll be exposed to, you`ll have the added satisfaction of seeing your clients achieve success as a direct result of our research services.
Work with the best: since 2004, answerlab has been building a stellar reputation within the research industry; our netpromoter score is best-in-classFortune magazine has named answerlab as a great place to work for 2 years in a row (top 25 in the u.sIn our category size).
Build a major brand: you will have the opportunity to impact a rapidly-growing company that is becoming the leading company in our category.
The user experience strategy analyst role
We are looking for an experienced and versatile ux strategy analyst to join our strategy teamThe ux strategy analyst will support scoping for opportunities through statement of approach development, drafting contracts, and salesforce updates.
In this role, your primary mission will be to guide a client through answerlab’s scoping process by partnering closely with our ux strategists and ux strategy directors to successfully scope and design new research opportunitiesThe successful candidate will have a passion for ux research and attention to detail, find satisfaction in organizing account relationships and have a high standard for providing quality professional services.
Key areas of responsibility
Ux strategy
Collaborates with the ux strategy team supporting sales opportunities with a set of our technology, platform, and e-commerce clients
Creates statements of approach for clients
Drafts statements of work
Documents client calls
Develops deep industry (technology, platform, and e-commerce) and client-specific expertise and proactively applies this knowledge to opportunities
Develops knowledge of the scoping process
Owns the tactical portion of opportunities including activities like invoicing, salesforce entries, quote requests, price cards and updating tracking documents
Supports the finance team in tracking revenue recognition
Stays up to date on the research we are doing for the client
Account management
Works with a ux strategy director to craft and keep account plans up to date
Understands the client’s organization and decision-making process
Have a holistic understanding of client’s business environment including: how the client’s business fits within the wider industry, key challenges, core strategies, and key business needs
Maintains client contacts in salesforce
Answerlab development
Proactively identify areas of opportunity to improve answerlab – such as new efficiencies, process improvements, ways to better serve clients, and build the answerlab brand
Key role competencies/behaviors
Networking: adapt quickly and relate comfortably to a diverse client base, building valuable contacts among client companies and industry experts/centers of influence.
Partner with clients: striving to serve the best interests of the client with innovative approaches.
Build trust with clients: always considers the best interests of the client and makes commitments well-matched to al`s capabilitiesIntegrity and honesty create deep trust relationships, and words and actions always reflect the core values of answerlab.
Knowledge, skills, and experience
We understand that outstanding candidates can come from a variety of backgroundsWhile specific experience is important, we are ultimately looking for candidates who have the personal characteristics to thrive in a growing client-focused businessThe ideal candidate will likely meet many or most of the job criteria listed below.
2+ years experience in research, project management, research recruiting or a related field
Experience in user experience or a related research field
Experience with account management and managing client relationships
Ability to craft and optimize process flows to maximize efficiency
Ability to engage effectively with business and research managers in fortune 500 companies
Passion for user experience and digital products
Interest in learning about research methodologies
Experience working with salesforce is a plus
Experience with invoicing and revenue tracking is a plus
In addition to expertly meeting the requirements outlined above, your success will be measured on our eight core values:
Answerlab`s core values
Build trust
Provide amazing service
Support and encourage inclusivity
Jump in to help others
Handle change with flexibility
Innovate our products and processes
Figure it out and get it done
Make answerlab a great place to work
Physical requirements
Overtime may be required to meet project deadlines.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
Note: this job description is subject to change at any time.
This is a full-time remote positionApplicants can be based anywhere in the united states.
No staffing/recruiting agencies please.
We are interested in every qualified candidate who is eligible to work in the united states, however, we are not able to sponsor visas at this time.
At answerlab, our mission is to create experiences people loveThis means we strive to make our company a great place to work for people from all walks of lifeHiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission.
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
