Job details
Job type full-time
Full job description
Job description
The service delivery manager is responsible for delivering and coordinating the delivery of anthology reach application administration services, which is based on microsoft d365 crm, to customersThis person must be customer service focused, work well in teams, identify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as neededAnthology offers a unique environment that fosters individual growth and rewards performance.
Primary job functions and responsibilities:
Serves as the primary customer contact relative to service delivery needs and management
Understands customer business objectives and manages service delivery expectations
Facilitates and coordinates customer and internal stakeholder communication
Serves as the application administrator for anthology reach
Configures, integrates and develops anthology reach business solutions
Serves as a subject matter expert on anthology reach product areas
Assists business owners in translating concepts and requests to written requirement
Gathers and analyzes data to support various business processes
Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
Recommends system configurations and proposes business solutions where appropriate
Develops, coordinates, and implements plans to test processes during system/process development including quality assurance testing
Evaluates upcoming microsoft dynamics 365 crm and anthology reach releases and recommends use of new features
Communicates the status of releases, major projects, and ongoing anthology activities to relevant stakeholders
Performs ad-hoc system training as needed
Drive escalated product support tickets to resolution by coordinating with appropriate internal teams
Other duties as assigned
Skills & requirements
Basic qualifications:
Bachelor’s degree in computer science, engineering, business administration, finance or other related field.
2-4 years of experience working with microsoft dynamics
Power platform experience (powerapps, power bi, power automate)
Experience with ms sql server and azure
Ability to thrive in a fast-paced environment and have a positive attitude.
Ability to manage and prioritize multiple tasks.
Demonstrated skills as a team player and able to work independently.
Excellent troubleshooting skills/problem solving.
Ability to maintain composure under pressure
Good interpersonal, written, oral communication skills and technical documentation skills
Must be self-motivated and self-directed with keen attention to detail
Executive/senior management communication experience
Travel required
Preferred qualifications:
Technical support experience
Microsoft power platform + dynamics 365 core certification
Microsoft power apps + dynamics 365 developer certification
Experience with ms ssrs and power bi
Higher education industry experience
Microsoft dynamics crm experience
Student information system experience
Html and web development experience
Additional requirement:
To support the health and safety of our teams and work spaces, we require employees to be fully vaccinated against covid-19 or to have received an approved accommodation based on medical condition or sincerely held religious belief or practicePlease let us know if you’d like to discuss the policy or available accommodations before proceeding with our recruitment process.
A commitment to equal opportunity employer/affirmative action employer
We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the businessWe are dedicated to providing every campus labs employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local lawsDiverse candidates are strongly encouraged to applyWe highly value the many identities, perspectives, and experiences of all of our employees.
