Job details
Job type full-time number of hires for this role 1
Full job description
About anuvu
For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the worldBrands such as southwest airlines, norwegian cruise lines, emirates and celebrity cruises have trusted us to provide solutions from high-speed broadband internet to movies, television and games.
Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients` passengers and guests.
Be part of the movement
Anuvu is embarking on a new chapter with a new story to tellAs one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.
Role summary
Manager, production management - compliance leads and guides a team in day-to-day tasks and functions to ensure delivery deadlines are met with high accuracy and quality.
Location: santa ana, ca
Remote options: this role is remoteOn occasion, you may be asked to come into the office.
What you’ll be doing
Provide oversight and management of client service cycles including project management, onboarding and capacity planning
Ensure clarity around priorities and goals for the production management compliance team
Day-to-day functions including internal and external communications, issue resolution, statusing, asset research, and work coordination across functional teams
Proactively review, troubleshoot, and escalate potential issues that may adversely impact deadlines and delivery/project commitments
Monitor work-in-progress and back-logs to anticipate capacity constraints
Collaborate with cross functional teams to onboard new client requirements and specifications
Escalation point for all issues related to production management - compliance
Build strong internal and external relationships with key stakeholders and content providers
Work with peers across functional teams to ensure high quality on time delivery of shared deliverables
Advise leadership of customer issues and identify opportunities for increased service
Lead, guide and train coordinators to meet organizational objectives
Identify opportunities and collaborate with cross functional teams to streamline and continue to process improve workflows
Ensure ownership & accountability in team members
Provide, drive, and maintain a continuous cross training program to ensure optimal team performance and coverage
Evaluate, develop, and lead a diverse and inclusive team
Support a culture of continuous and open feedback including quarterly performance reviews and career discussions
Track, maintain, and utilize operational key performance indicators to drive opportunities for process and team performance improvements(ie., on time delivery, quality, cycle time)
Interview and onboard new hires
Exemplify and role model the company core values and behaviors
Expectations
Works well under pressure
Team player able to collaborate and influence others to meet shared deadlines and goals
Strong communicator who displays courage in driving and advocating for operational excellence
Proactive, operational mindset
Self-motivated, organized, and resourceful with strong work ethic
What we’re looking for
5+ years of management experience or similar experience is preferred
3+ years of mastering/versioning (video/audio/subtitle/metadata etc.) and extensive client service experience in media & entertainment, film/tv production or similar industry is preferred
Excellent understanding of compliance guidelines within inflight entertainment industryAsia pacific and middle east territories a plus.
Knowledge of additional languages would be an advantage
Expertise in digital distribution supply chain principles
Strong understanding of video/film formats, distribution workflows, and technologies
Experience with inflight entertainment industry is a plus
Excellent organizational, interpersonal and communication (verbal, written, presenting) skills
Highly effective problem solver able to assess, adapt and effectively action changing priorities and strategies
Highly detailed, data-oriented team player with strong analytical skills
Ability to work independently and with minimal supervision
Comfortable driving and building consensus across diverse teams and stakeholders
Able to succeed and thrive in a dynamic, innovative, deadline driven environment
Able to take initiative and contribute to long-term vision
Willing and able to work outside of regular business hours and participate to 24/7 support when necessary
This might be the right place if you….
Are a team fit; can help advance our global, inclusive culture
Are self-starter who likes to roll up your sleeves and take initiative with minimal direction
Can think about tomorrow, while getting your work done today
Are a collaborative team player; primary audience will be internal teams
Are curious and open to learning and finding new solutions
Are able to provide and accept feedback in a constructive manner
Are organized, have strong communication skills, and do whatever it takes to get things done
The benefits of working here
A career with anuvu is a unique opportunity to grow your knowledge and skills within a culture that thrives on collaboration and innovationIn addition to being a part of an amazing group, we also have competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling, pet insurance, and discounts on gym membership, concerts, amusement parks, hotels, and more!
Advanced | agile | applied
Anuvu is an equal opportunity employerQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Due to covid, our interviews are now done in a safe environment using online platforms like zoom and microsoft teams.
Let innovation move you.
Job type: full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance
Schedule:
8 hour shift
Overtime
Work location:
One location
Work remotely:
Yes
Work location: one location
