Job details
Job type full-time
Full job description
Position summary
Aperia technologies is seeking a highly motivated, dynamic individual to join our marketing & customer success teamThis person will interact directly with our clients to exceed customer expectations with a knowledgeable, courteous, and professional manner, as well as execute tactical marketing initiatives and technical field supportOur customer success team excels in administrative roles, as well as problem solving and technical product supportThe successful candidate will have an eagerness to learn, participate, and advance the success of the company.
Functions and responsibilities
Promote and close independent owner / operator inside sales opportunities
Monitor and analyse customer data generated from product installations
Address inbound inquiries to the customer support desk / salesforce case queue
Technical product support
Sales order entry
Redirect general inquiries to appropriate department
Audit / approve sales orders
Determine required parts by customer application
Maintain customer records in salesforce
Proper documentation of all customer interaction using salesforce
Escalate critical customer concerns immediately to the customer experience manager
Liaise with operations to execute customer order requirements
As required, on-site technical support installing halo equipment and training customer
As required, execute virtual training for customer base
Support with outbound mailings
Literature & asset management
Supports trade show calendar, registrations, shipments
Attend and participate in team meetings
Assist team as required with special projects / requests
Meets departmental metrics
Strives for excellence
Qualifications
Bachelor’s degree or 5 years relevant experience
Proven performance with inside sales
Experience analyzing data and creating reports
Experience using salesforce
Experience using erp applications
Technical aptitude
Proficient with ms office products / g-suite
Highly organized and detail oriented
Strong communication skills both written and oral
Logical problem solver
Hands-on and sales focused
Works independently and adapts to changing circumstances
Knowledge of the commercial vehicle market beneficial, but not required
Job type: full-time
Work location: multiple locations
