Job details
Salary $40,000 - $50,000 a year job type full-time
Full job description
Summary: lead operations technician - nashville, onsite
In this onsite role, you will lead a small but growing team in their work in diagnostic and refurbishment for connected devices (mostly laptops)You will will help lead, supervise, and evaluate the team in managing inventory and providing computer repair and refurbishment operations supportYou will help plan and maintain quality and manage costsYou will also help the team develop, implement, and enhance repeatable, lean manufacturing processes throughout the production processYou will help our partner improve their process with our services and join us and our partner in our quest to “identify and improve what’s next.” make a differenceApply today!
What you own (responsibilities):
We are agile, and so our days and duties can varyIn this role, you own and be responsible for delivering to and for colleaguesYou will:
Lead a small but growing team in connected device diagnostics and the subsequent refurbishment and repair of electronic equipment (mostly laptops).
Train and develop employees while also working beside them to accomplish daily, weekly, and monthly targets with quality results.
Develop and maintain production and work schedules reflecting the current needs and future goals of the organization.
Help ensure all material moving in and out of production is tracked and reported correctly.
Help maintain inventory of essential parts and materials to keep production moving forward and monitor scrap and recycling as appropriate.
Assist in recruiting, interviewing, selecting, hiring, and training new employees.
Identify and schedule ongoing training necessary for staff to grow and effectively do their jobs.
Foster a workplace culture that reflects the organization’s vision, mission, and values.
Motivate and lead the team in producing products in line with our 5-star quality process.
Help ensure compliance with relevant quality, environmental, health & safety policies, and procedures.
Track and refine key performance indicators, and help with time, performance, and cost analyses as needed.
Help identify and implement new processes, tools, software, hardware, and systems that will increase throughput, productivity, safety, etc.
Monitor employees, facility, equipment, and processes related to safetyTrain employees in safety practices.
Conduct new hire orientation and perform tours with new employees and customers.
Evaluate staff performance, recommend promotions, disciplinary action, terminations, transfers, and other changes in according to established policies, practices, and procedures on a timely basis.
Perform other assignments as required.
What you bring (experience and qualifications):
We come together to deliver for each other and our customers, and we know there are many paths to performing wellWe will expect you to come up to speed fast and deliver great work without too much guidanceWe think it would be hard to do that in this job without specialized education or proven successful experience such as:
Bachelors or associates degree in computer science and/or other relevant degrees or certifications (note: relevant experience may substitute for degree, but both are an advantage)
4+ years of relevant computer repair and refurbishment experience including related software and driver knowledge.
2+ years of years leadership experience in computer repair and/or refurbishing including computer troubleshooting, os deployment, and windows drivers.
Previous experience in a naid, itad, and r2 or e-stewards environment preferred.
Ability to load operating systems (os) via network / pxe boot required.
Demonstrated experience with process improvement.
Excellent communication (verbal and written) skills desired.
Successful staff development experience desired including problem-solving and conflict management.
Ability to delegate and multi-task project leadership
Strong organizational and documentation skills.
Strong planning and time management skills with the ability to meet deadlines for multiple projects.
A demonstrated passion for refurbishing equipment to help recover its maximum value.
Proficiency with data handling in google docs, sheets, and slides
Ability to work in a cross-functional group environment
If you think differently and know that you can do the job well, apply and show us!
What we expect from everyone:
What does it take to be successful with us? we expect ourselves and each other to:
Put people first (by helping others be at their best-and making sure we are, too)
Communicate clearly (by speaking candidly, regularly, and respectfully to everyone)
Own our work and the outcomes (by taking personal ownership to deliver on the commitments we make to our colleagues and our customers)
Trust and be trustworthy (by acting with integrity and providing excellent work for each other and our clients)
Value everyone’s voice (because it’s all about the best ideas-not bureaucracy).
What you can expect from us:
4 weeks of time off every yearMost of it doesn`t roll over because we know we won`t use it otherwise - and we know using it makes us better at our work and to each other.
Casual dress
12 paid holidays, including juneteenth and the day after thanksgiving
Insurance coverage we’re proud of for you, your family, and your spouse or domestic partnerWe pay 100% of the cost of coverage for you for vision (through vsp), dental (through guardian dental), and some medical plans (through bcbs.
Hsas, fsas (health care, dependent care).
The fine print
You also must be able to travel as needed; we think you`ll spend 0-5% of your time at our headquarters in dallas where we also have test and triage facilities.
The physical requirements include prolonged periods either standing at workstations or sitting at a desk and working on computers as well as some bending, lifting, and twisting while moving and working on inventoryExcellent vision is also needed, and you should be able to lift to 35 pounds related to inventory.
We are an agile organization, and so the duties and description of this role may change at any time as we adapt.
This position is exempt under the fair labor standards act (flsa).
About us:
We work with connected devices in reverse logisticsWe help our partners manage their supply chain through the combination of advanced diagnostics and sophisticated automation to help inject intelligence and transparency throughout the entire device lifecycle: from design, development, testing, and certification to forward and reverse logisticsWe can test and certify, test and triage, and provide our partners with the data to help them balance device quality, velocity, and precision across all supply chain processes to optimize device experiences and device value.
We are committed to equal employment opportunity and a workplace culture where everyone is respected and connectedWe consider all applicants fairly regardless of national origin, race, religion, color, sex (including pregnancy and sexual orientation), disability, or genetic information
