Job details
Salary from $40,000 a year job type full-time number of hires for this role 1
Qualifications
Us work authorization (required)
Bachelor`s (preferred)
Help desk: 2 years (preferred)
Adobe illustrator: 2 years (preferred)
Full job description
We are looking for a support specialist and trainer to join our teamThe job entails supporting customers on daily basis with questions and issues they may have encountered while using the softwareAssisting with installations, reporting issues to development, weekly check-ins with customers and testing pre-release versions of our software a few times a year are the main job dutiesSoftware testing experience is a big plusAlong with support, training users is also requiredProviding web based training to new users and refreshers to existing usersTraining content, such as videos and manuals will be part of this role as wellWe also do design projects throughout the year for our social media content, which allows for creative skills to be utilized as well.
Must be proficient in adobe platforms; illustrator & photoshop
Knowledge of aquario design a plus
Awareness of and experience with word, excel, powerpoint, indesign, hubspot, jira, canva and camtasia
Kpi methodology a plus
Willing to work on both mac and pc platforms
Must have understanding of the textile or fashion design industry
Must be able to speak in front of a group and train people on software functions
Must be able to travel internationally and drive
Must be organized and able to work nimbly between different types of tasks
Fluency in english mandatory, other languages a plus
Bachelor’s degree
3+ years industry experience in support and/or training
Please send resume, references, url to website and/or portfolio
Job type: full-time
Pay: from $40,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Schedule:
Day shift
Monday to friday
Education:
Bachelor`s (preferred)
Experience:
Help desk: 2 years (preferred)
Adobe illustrator: 2 years (preferred)
Work location:
Fully remote
Work location: remote
