Job details
Job type full-time
Full job description
Job reference 21-0208
Post date 8/23/2021
Carc yes
City/location telecommute
Point of hire nationwide, usa
Company ait-arctic information technology, inc.
Type of position regular full-time
Flsa status exempt
Description
The change and release manager will perform a full range of change management and release management activities for a portfolio of managed cloud business application clientsThis person will be responsible for the successful management and deployment of third-party business application releases, including service packs, application upgrades, custom development releases, etcThis resource will be responsible for tracking when changes, upgrades, or updates are required by vendors to products deployed into production cloud environments, ensuring compatibility across all solutions, and compliance with security standardsThis work will include executing release management life cycle activities which includes scheduling, coordinating, and managing software deployments and product rolloutsThis position will also be expected to accomplish configuration management duties from assisting in choosing the appropriate software tools and defining standards for tracking business application software products and their versions.
Essential functions:
Define, document, execute, and manage change and release management standards within arctic it.
Using itil best practices execute change and release management processes ensuring that there is no disruption or degradation of service during the lifecycle of the change.
Create release/implementation plans and coordinate with multiple teams to ensure successful and stable deployments and releases
Lead launch/release activities as it pertains to software features and deliverables
Lead the delivery of releases while ensuring any issues are triaged and resolved accordingly
Responsible for the backup / rollback plan for each release
Engage with cross-functional teams to identify constraints, dependencies, risks/issues, and to deliver software features
Work with teams to set milestones, communicate project statuses, and identify/address potential setbacks
Regularly report on project status, significant where projects are blocked or at risk and communicate what is needed to ensure completion.
Communicate release delivery plans with contributors and partners across multiple internal and cross-functional teams.
Collaborate with program managers and other team members to prioritize and resolve client issues related to release delivery.
Identify with clients about planned release and maintenance windows.
Develop and maintain strong partnerships and positive working collaboration with teams.
Be available for on-call notifications of customer-impacting issues during release deployments.
Participate in retrospectives and contribute toward improving our overall release processes.
Lead seamless implementation of changes and system releases through strong release planning, change coordination, system and user acceptance testing, release, and deployment management in order to assert that a change is robust and capable of being released into the live environment without causing a disruption to service.
Evaluate all requests proposing change to established and supported platforms, identifying, analyzing, and documenting potential risks or issuesLiaise with business and 3rd party vendors to capture, analyze, and document requested changes against these platforms including the actions that will be taken to mitigate the risks identified.
Provide oversight to the managed services team’s approach to maintenance, change, incident, and problem management and escalate issues and risks to appropriate management.
Stays current with latest change and release management strategies, tools, terminologies and provide input for improvements to our methodologies
Functions on implementation and operations projects as needed in a change management and/or release management capacity.
Provides mentoring and subject matter expertise to arctic it on best practices for change management and release management.
Appropriately escalates issues to team members, ait management or external technical support
Shares knowledge with team members and encourages collaboration amongst peers and subordinates
Other duties as assigned.
Requirements
Qualifications:
Bachelor’s degree in business, computer science or related field
Minimum of 4 years in applied experience with complex change management and release management, preferably with experience working with microsoft dynamics solutions
Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
Strong working knowledge of microsoft office suite
Itil certification is a plus
Proficiency in microsoft o365/m365 tools
This position requires a candidate with the proven ability to drive process improvements, new process creation, as well as keep pace with our growth and motivate others to meet the challenges of a deadline-driven environment.
Demonstrated capabilities with program management methodologies to build project plans to coordinate simultaneous deployments of product releases, patches, and changes in a saas environment.
Applicants subject to background checks, drug testing and government security investigations and must meet eligibility requirements related to the clearance process.
Valid driver’s license, insurance, and reliable personal vehicle.
Working environment: the majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilitiesTelecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetingsTravel is required and varies around 25%.
Preference statement: arctic information technology, incGrants preference to qualified doyon shareholders first, and second to qualified shareholders of other alaska native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
Except as provided otherwise under applicable law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national originWe are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by ofccp.
