Job details
Job type full-time
Full job description
About armis armis is the first agentless, enterprise-class security platform to address the new threat landscape of unmanaged and iot devicesFortune 1000 companies trust our unique out-of-band sensing technology to discover and analyze all managed, unmanaged, and iot devices—from traditional devices like laptops and smartphones to new unmanaged smart devices like smart tvs, webcams, printers, hvac systems, industrial robots, medical devices and moreArmis discovers devices on and off the network, continuously analyzes endpoint behavior to identify risks and attacks, and protects critical information and systems by identifying suspicious or malicious devices and quarantining themArmis is a privately held company and headquartered in palo alto, californiaAt armis, our technical account managers (tam) serves as the technical liaison for our customers to assist in driving operational successThis is facilitated by the tam working intimately with our customers to design deployment plans, execute these plans in an efficient and effective manner, and then assist in the adoption and operationalization of the armis platformThe tam team at armis is highly team-oriented; we strongly believe that strategies yielding account success in one area can be utilized to replicate success elsewhereOur tams thrive on doing whatever it takes to make our customers successful and have proven themselves over years of working in a variety of technical positionsAs a healthcare tam you would be responsible for:
Working jointly with customer success managers (csms) to manage accounts
Designing armis implementation plans and driving those plans to completion
Troubleshooting and/or network connectivity debugging where necessary
Ensuring that technical and business use cases are appropriately captured and delivered in a timely manner
Providing technical subject matter expertise where applicable according to the tams area(s) of proficiency
Collaborating with engineering, solutions architecture, support and sales teams to drive account success
Requirements
Job qualifications:
B.s in it, is, cs, mis, or equivalent degree
5+ years experience in a network engineering, architecture, support, or network design capacity
5+ years experience in a enterprise solutions service delivery capacity as a vendor
3+ years experience working in a healthcare/hosted environment
Background troubleshooting or supporting large enterprise networks
Familiarity with network protocols seen in either biomedical, ot/ics, or corporate it settings
Familiarity with various healthcare devices and manufacturers such as philips, ge, siemens, bd
Familiarity with healthcare applications and their architecture such as epic, meditech, cerner, etc
Experience securing medical devices or implementing a security program in a healthcare organization
Experience working for or with clinical engineering, biomedical, diagnostic imaging, and other clinical support teams
Familiarity with scripting languages (python preferred)
Excellent communication and verbal skills
Ability to travel regionally as needed (20-25%)
What we offer: we offer comprehensive health benefits, flexible time off, an inclusive and balanced workplace, and an environment where you can grow, be an impact player, and thrive! we value diversity and freethinkers and are proud to be an equal opportunity employerWe do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected statusIn compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization to work in the united states.
