Job details
Job type full-time
Full job description
Salesforce service delivery manager
Chicago, il or remote
Our team has an exciting opportunity for a salesforce service delivery manager based in our downtown chicago office or remote! if you are inspired by the opportunity to work with the latest technology and innovations and want to work on a team that that does the right thing even when it is hard, we encourage you to apply today!
Ascend technologies (https://teamascend.com/) enables business growth with innovation and technologyWe help clients make it investments with confidence, eliminate threats, meet the needs of the business and optimize user productivityOur team (of over 240) are growing together because every day we focus on what`s important: supporting our clients and each other.
If you are inspired by the opportunity to join us, please read on and apply below.
Your day-to-day as a service delivery manager:
Client delivery
Develop consistent long-term partnerships with customers to ensure mutual success and value realization
Day-to-day management of technically complex and demanding customer accounts
Understand short and long-term customer goals and objectives and recommend additional technical solutions and/or ascend services
Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately
Accountability of delivering against agreed upon service levels agreements and overall service delivery of operational activities.
Management of client issues, including timely resolution and the identification of remediation opportunities
Identify and resolve systemic issues to prevent them from repeating
Manage, communicate and report on project and issue resolution status to stakeholders, including c-level executives
Effectively interact with, mentor, and manage teams of analysts and engineers to ensure all client service levels are maintained and client projects are completed on time and budget
Understand the underlying technologies being used on a client and/or project to be able to direct how to design, develop, test, and implement a technical development project
Point of escalation for client management
Practice development
Identify strengths and issues; drive and develop better behavior to create strong analysts and engineers
Participate actively in the recruiting process
Drive the development/enhancement of ascend methodologies, processes and approaches to client delivery
Coach and manage analysts and engineers and actively participate in the performance expectation process
Your skills & experience:
Bachelor of science in computer science, mis, business or similar degree
6 + total years of progressively responsible roles relating to technical services and client-facing in the consulting or managed services industry
Strong project management methodology background, including schedule, scope, issue and risk management experience, change management, strategic planning and analysis
Must have experience managing a variety of teams, including small engagements as well as large initiativesShould have experience estimating project work and cost
Must have a desire and to grow new business and manage client relationships
Has experience or proficiency with finance and technology projects and has “been there, done that” experience
Strong analytical, problem solving, and quality experience
Excellent organizational, verbal and written communication skills
Strong communication skills to be able to work with clients and present to c-level executives
Experience in developing work plans, project scopes, estimates, and presentations to be able to assist clients in scoping work
Must have firm understanding of application development technologies around the salesforce ecosystem and the ability to manage a team focused on delivery on the salesforce platform.
Thoroughly and accurately understand issues and analyze the problem in a systemic fashion
This is a full-time position within standard business hours monday - fridayWe provide our team a generous benefits packageWe offer medical (blue cross of il), dental, vision, life & disability insurance, flexible spending accounts, voluntary accident and illness coverage, legal services, and 401k w/employer matchAscend also extends a flexible time off policy to provide employees a healthy balance of life`s demands.
Ascend technologies is an equal opportunity employerWe believe prosperity is driven by the diversity of our employeesWe celebrate authenticity and provide a safe and inclusive environment for allWe look forward to reviewing your application and thank you so much for your interest in our company.
Thank you,
Victor kelly
Ascend technologies, human resources manager
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