Job details
Job type full-time
Full job description
Position summary: chapter aesthetic studio is a new medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatmentsWe exist to empower people to write their own story on beauty, because we believe beauty belongs to everybodyBy joining our team of experienced nurses and aesthetic specialists who provide personalized care and incredible service, you will help people feel good about where they are on life’s journey so they can be who you were meant to be.
We are a fast-paced, innovative, and high-performing companyOur goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play inWe are a team built of extraordinary individuals who are passionate about helping others achieve their goalsThis includes supporting your unique ambitions and career path and wrapping an abundance of resources around youWe are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.
As a reflection of our growth we have an opportunity to join the team as a inside sales specialistThe inside sales specialist utilizes our consultative sales process to convert telephone, text and web leads to booked appointmentsThe successful candidate will utilize chapter’s sales system to achieve assigned sales targets; overcome objections and differentiate chapter as the market leader; and delight potential guests with an exceptional service experienceThey are able to foster and nurture positive relationships with potential guests; conduct regular lead management activities to achieve targeted lead to consult ratioThis position offers flexibility in both shifts and location, with a potential to work from home.
Responsibilities:
Respond to all new lead calls, texts and e-mails with a sense of urgency, professionalism, and joy
Utilize empathetic listening to discover prospect goals and motivation (firefly).
Build and nurture relationships with new leads over the telephone and through online platforms.
Clearly articulate chapter points of differentiation; engage the lead by fully communicating our philosophy and approach to aesthetic care and wellness.
Create new appointments with strong attention to detail and commitment to accuracy
Maximize the appointment with additional treatment recommendations
Overcome obstacles that prevent booking
Perform routine follow-up communication for all new guest leads to win the booking
Follows the chapter sales lead management processLeverages tools, reports and resources to maximize results.
Drive results and achieve goals in lead conversion, promotional campaigns, and events
Minimum education and experience:
Education level: high-school diploma or equivalent
Job related/industry experience: 2 years of recent customer service experience and a consistent job history
Excellent oral communication skills and telephone etiquette
Clear, concise and professional written communication skills
Ability to identify high-level customer issues that require resolution and/or escalation
Strong organization and time management skills
Strong computer skills and demonstrated sound decision-making skills
Retail or guest service experience in the service industry
