Job details
Job type full-time
Full job description
Aspiration is in the business of fighting the climate crisisWe help people and businesses build sustainable impact into what they do every day by making it easy, automated, and powerful - whether it is in the ways people spend and save their money or the ways businesses engage their customers and employeesThe estimated cumulative climate impact of the aspiration community thus far is the equivalent of taking every car in the state of connecticut off the road for a yearAspiration is a certified b corporation and, in fact, has been named to the “best for the world” list of the top five percent of highest scored certified b corporations four years in a rowAspiration has raised over $250m in funding to date and is growing quickly.
As senior/lead data analyst, your innate curiosity and passion for seeking answers to complex problems will drive customer growth at aspirationYou will help revolutionize the personal banking experienceAnd change the worldYou are a strategic thinker with strong analytical skills and ability to translate findings into actionable recommendationsYou will ensure site experiences are continually optimized to drive customer growth while identifying and prioritizing optimization and a/b testing opportunitiesThis position requires extensive experience with online, consumer-facing properties and a deep understanding of analytics, good user experiences, and what drives conversion and retention.
Aspiration values
Action: we take initiativeWe are doers, not bystanders.
Boldness: we don’t tinker, we transform.
Customer - centered: our customers are at the core of our businessDelivering for them is our north star.
Diligence & dedication: we do what we say we’re going to do, when we say we’re going to do it.
Entrepreneurial: act like an entrepreneur not an employee, generate results for the company and customers everyday.
What you`ll do
Aggregate and analyze data to present research findings and recommendations to cross-functional teams including product management, marketing, ux, finance, technology, banking operations, and executive leadership
Use analytics to inform projects and drive product decisions pre- and post-launch, coupled with a good understanding of best practices, good ux, and what works well
Analyze churn, retention patterns, rfm and help build customer segments to understand the overall customer journey
Data exploration, visualization, and dashboard creationIdentify trends and drivers, perform exploratory data analysis, and present views that will provide visibility into our business performance
Generate ad hoc and scheduled reports with kpis and other pertinent metrics; develop analytics dashboards and automated reports
Partner with key stakeholders to ensure data accuracy and consistency and provide actionable insights
Segment traffic to understand and optimize user experience and conversion based on source, channel, visitor frequency, tenure, demographics, etc
Design and execute a/b and multivariate tests to improve the customer experience and drive customer growthPrioritize optimization test slate for high impact
Manage tagging including overall strategy, implementation, and best practices
What you`ll bring
5-7 years of industry experience and a bachelor’s degree in mathematics, statistics, computer science, engineering, economics or a related disciplineMaster’s degree is a plus
You`re passionate about dataYou are comfortable with exploratory analysis and statistical techniques and are driven to find meaningful patterns and trends in the data
Experienced in analytics tools
Experience with data bi tools, preferably looker
Must be proficient in sqlOther programmable languages such as r and/or python are a plus
Technical, analytical work experience in web analytics data and tools such as adobe analytics and/or google analytics is a plus
Experience with amplitude is a plus
Resourceful and motivated problem solverYou enjoy and have the ability to tackle complex problems, draw inferences from data, and use your analysis skills and business acumen to identify solutions
You have excellent organizational skills, strong attention to detail and ability to effectively manage projects supporting multiple business partners
Collaborative and open mindedYou have experience and an interest in partnering with diverse team members, who are coming to the table with different perspectives and ideasYou are open to creative approaches to solving problems
Experienced with an inclination towards technical solutions
What you`ll get
Making an impact for a company with a mission of transforming the financial industry and the lives of millions
Competitive salary and equity incentives
Robust healthcare plans, 401k and unlimited vacation time
Dog-friendly office in beautiful marina del rey with an in-office gym
Diverse & inclusive culture
#bi-remote
