Application due 2021-10-17
Sales, marketing & product management
Associate
New haven, connecticut, united states
Job summary
This person is responsible for both field and remote support for the assa abloy persona productsActivities in the field will include product trainings, service, and troubleshootingFurther responsibilities include the coordination of the technical resources from multiple organizations to service accounts.
Duties and responsibilities
Provide exceptional customer service and technical support over the phone and onsite to current and prospective customers, and participate in activities which include, but are not limited to:
Troubleshooting hardware, software and identify network issues.
Beta testing and reporting on new products.
Use trouble ticket system for tracking issues and problem resolution.
Resolve issues or ensure timely escalation to appropriate support level.
Act as a liaison between customers, engineering and manufacturing personnel.
Maintaining prompt and effective inter and intra-team communication.
Working with equipment in the lab to determine root cause of issues.
Preparing documentation / diagrams to meet customer requirements.
Qualifications
Strong working knowledge of microsoft operating systems including windows 7, 8, 10, server 2012, server 2016.
Excellent customer service skills and the ability to interact in a courteous, helpful and professional manner
Unquestionable ethics with proven ability to deal with a high level of confidentiality
The ability to act independently, take initiative and drive tasks and issues to resolution.
Strong verbal and written communications skills.
Strong organizational and multi-tasking skills.
Demonstrated strong problem solving and analytical skills.
Working knowledge of ms sql / 2008 server / lan / wifi
Familiarity with electrical products or physical security products is preferred.
Pc and server hardware knowledge - a+ certification is a plus
Experience with access control software a plus.
It certifications pertaining to wireless networking (vendor neutral or specific), database administration, lan administration, etcAlso a plus
Possession of a valid passport.
Qualification and willingness to travel without restrictions both domestically and abroad.
The employee will be based in a home office and will be expected to travel extensivelySome months of the year might involve 75% travelAt times, spontaneous and unplanned travel might be requiredThe employee should live near a convenient airport in the united states.
While in a home office, the employee will be connected to a virtual support queue via an ip connected telephone systemWhile engaging in daily support calls, the employee will be managing multiple long-term projects with the assistance of the team.
We are the assa abloy group
Our people have made us the global leader in access solutionsIn return, we open doors for them wherever they goWith nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open worldOur innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgroundsWe empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunitiesOur colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
