Job details
Job type full-time
Full job description
Associated bank is an equal opportunity employer committed to creating a diverse workforceWe support a work environment where colleagues are respected and given the opportunity to perform to their fullest potentialWe consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factorsApplicants with a disability who need assistance applying for a position with associated bank are asked to email: careers@associatedbank.com
Job summary
The quality assurance (qa) supervisor is responsible for leading the testing and qa delivery practice within operations and technologyThe qa supervisor is accountable for overall systems development life cycle (sdlc) quality and continuous improvement through test planning, execution, defect management, test environment and test data management, strategy and enterprise level test tool managementQa supervisor works collaboratively with lines of business and operations and technology to establish best practices, standards, policies and procedures as part of the overall qualityThe qa supervisor will develop and maintain the framework used to link project management, release management and quality assurance within the information technology infrastructureIn addition, the qa supervisor will have a strong understanding of current testing methodologies, approaches to performance testing, software solutions and working with offshore testing organizationsA successful qa supervisor will be an analytical problem solver with expertise in the development and execution of quality assurance projects.
Job accountabilities
Provide primary interface and manage vendor relationship with the testing & qa center.
Accountable for qa/testing portion of project deliverables (i.eTest plans, results, budgets, schedules and quality)Promote and enforce adherence to software quality standardsEnsure proper execution and completion of testing.
Responsible for overall testing strategy including, new methods, new procedures and technologies associated with all phases of testing with an emphasis on scripting, automation and driving efficiencies that enable speed to marketIntegrate testing and qa practice with the epo/pmo and itil service transition processes.
Develop, standardize and maintain the testing life cycle management process.
Provide reporting and communication around testing and qa center performance, accomplishments, issues, utilization, finances, etc.
Develop and maintain testing and qa service level agreement (sla) and requirements.
Working with groups for test environment and test data management to ensure adequate test environments and data quality and security.
Promote a collaborative team environment with team members, line of business and other it colleagues to certify testing coverage is sufficient to ensure integrity of the production environment and the business processes.
Coordinate acquisition, implementation, integration, and administration of testing tools.
Oversee prevention and quick resolution of testing issues.
Participates in attracting, hiring, training and developing talentProvides honest, helpful and timely feedback to colleagues on their performanceConveys trust in colleague’s competencies to do their jobsMakes accurate evaluations of colleague capabilities and fitIs responsible for handling conflict, employee relations and performance appraisals to include setting meaningful goals and objectives and other human resources related activities.
Education
Bachelor`s degree or equivalent combination of education and experience have an understanding of the itil framework along with itil foundations certification, cobit or similar type certificationTechnology-focused areaItil subject matter expert (knows industry trends - can speak to itil strategy as it relates to corporate environmentAdvanced itil certification, cobit or similar type certificationOther certifications (cste, csqa, istqb, etc) are highly desirableExperience with automation toolsPreferred
Experience
5-7 years information technology or business operations managing geographically dispersed and off-shore team members with experience in implementing testing and quality assurance guidelines, standards and proceduresRequired
5-7 years information technology testing center of excellence or quality assurance practice managing geographically dispersed and off-shore team members with experience in implementing testing and quality assurance guidelines, standards and proceduresPreferred
Compliance statement
Fully complies with all applicable enterprise policies and proceduresActs in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to bank secrecy actResponsible for reporting suspicious activity to financial intelligenceResponsible to report all customer complaints as prescribed and procedure violations to management or hrResponsible to report ethical concerns as needed to associated’s anonymous ethics hotline.
Associated bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the jobPlease contact the leaves & accommodations office to request an accommodation.
