About associations international associations international is a full-service association management firm providing support for international and domestic associationsWe focus on the needs of each of our partner associations, helping them build their membership, promote their missions, and support their valuesAbove all, we nourish their ability to growAnd we do this by hiring diverse and talented people who drive the success of our partner associations by bringing their talents, passions, and expertise to the teamWe pride ourselves on creating a culture of respect and belonging and are proud to have been named a best places to work in kentucky award recipient from 2013-2021! about this role associations international is looking for a member services coordinator to join our team! this role is responsible for providing outstanding service to members around the world, thus making it the heartbeat of ai and our member associationsServing as the “face” of our client partners, the member services team have the opportunity to drive initiatives for every organizationResponsbilites:
Provide the highest level of customer service to every association client’s members
Respond to all emails and phone calls within 24 hours
Connect with internal team members including those working for the core staff tied to a particular clientThese connections should include communicating daily tasks and asking questions to clearly understand priorities and goals of the client to ensure full execution of member services team role.
Process new and renewal dues for membership.
Renew communication sent automatically through various systems
Manage distribution of invoices and confirming confirmations are sent appropriately
Create and manage processes associated with invoices (membership or otherwise) being mailed/distributed for various associations including proofing details and coordination of logistics.
Manage conference and event registration processing including data entry and payments
Connect with core staff as needed to manage inventories managed through member services and fulfill requests as needed(i.e- labels, badge printing, ribbons, etc.)
Create and manage the process for printing, collating and fulfillment of event registrations.
Attend in-person or virtual events as part of the registration team as needed.
Maintain standard operating procedure (sop) manual for clients.
Qualifications
An undergraduate degree or combined education or related experience and a minimum of three years of customer service experience preferred.
Excellent interpersonal skills to facilitate interaction with the workforce.
Communicate effectively, verbally and in writing to a diverse audience.
Remain flexible in order to adapt to changes in work environment.
Excellent time-management, problem prevention and problem-solving skills.
Work effectively, professionally, and tactfully with ai’s team members and outside companies.
Exhibit a professional, businesslike appearance and demeanor.
Strong computer skills, including standard office 365 operating system (e-mail, spreadsheets, etc.)
Available to travel when needed.
Why join associations international?
Flexibility: remote, hybrid, and in office roles available
Competitive compensation: based on skills and experience
Benefits: full benefit package including medical, and company paid dental, vision, long-term disability, and life insurance
Retirement: 401(k) with company match (because we all want to retire one day)
Time off: comprehensive time off to do the things you love including holidays, vacation, sick, and floating holidays.
Culture: best places to work in kentucky award recipient 2013- 2021.
Associations international is committed to creating a diverse environment and is proud to be an equal opportunity employerAi recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran statusIf you have a disability or special need that requires support in applying, please reach out to our hr team at 859-219-3567.
