Join our growing and dynamic vehicle protects solutions team that supports well over 48 million vehicles worldwide across an ever-evolving automotive industryAs an auto claims adjuster, you will be responsible for determining eligibility of coverage on claims called in by repair shopsYou will also have an opportunity to leverage your auto and mechanical knowledge to adjudicate claims based on facts and policy language for multiple product lines; including but not limited to automobiles, recreational vehicles and power sportsThis position does require direct interaction with customers, clients and automotive facilities so you will need to have strong organizationThe ideal candidates will thrive in fast paced environments, love problem solving and possess a passion for providing excellent customer serviceThis role will remain a 100% remote and can be performed in the comfort of your own home.
Bring your unique talents to our fortune 500 company and help us administrate peace of mind and protection around mechanical and electrical breakdowns.
Work schedule requires flexibility to work any hours between 8:00 am and 9:00 pm monday through saturday.
Why you should consider this role:
You love helping and connecting with people
You’re a problem solver who likes to think on their feet and enjoy challenges
You thrive in a fast-paced and changing environment
You enjoy being on the phone and mitigating risk
The variety of work - every day and every customer’s situation is unique
Being a part of a high performing, collaborative and supportive team
The opportunity to demonstrate your exceptional problem-solving abilities
What we offer:
Medical benefits begin on your first day of employment
Competitive compensation
401k with a dollar for dollar match up to 6% of earnings
10% stock purchase discount after 6 months
Accrue up to 14 days of paid time off and paid holidays
Company paid short term disability, long term disability and life insurance
Tuition reimbursement
Career advancement opportunities
Responsibilities:
Respond to and resolve issues encountered by clients and customers in a timely and positive mannerThis involves mostly inbound calls; however, may also include outbound calls, email, fax and chat
Ensure that all customer requests are responded to in a timely manner and meaningful solutions and implemented
Maintain an in-depth understanding of our products, clients, systems and applications
Ensure compliance with internal/external audits and contractual obligations
Adjust and document all claims while ensuring compliance with all department of insurance regulations
Process claims with accuracy to confirm coverage by reviewing all available tools including contract and web-based applications to resolve complex issues and refer any issues as necessary to senior level adjusters or supervisor
Adjudicate claims with accuracy by working directly with the repair facility, inspection, parts vendors and multiple other resources to ensure proper claims adjudication within departmental standards
Document reasons for denial or authorization of claim in accordance with policy conditions and quoting policy language to the correct parties in a timely manner and within authority level
Participate in training programs and quality assessment standards for effectiveness in supporting departmental goals and objectives
Actively participates in the development of personal performance management plans
Other duties as assigned
What you should know about us:
At assurant, our core values - integrity, change, urgency and excellence - guide us as we work together to support our commitments to our clients, their customers and to each otherIn collaboration with leading retailers, wireless carriers, utilities and financial institutions worldwide, we underwrite, market and administer extended service or service contract programs for consumers and small businesses.
Assurant helps people protect what matters most to them
We have been around for a while with our roots tracing back to 1892
We are a fortune 500 company employing approximately 15,000 people in 21 countries
We provide specialty protection products and related services to safeguard against risks
Basic qualifications required - experience, skills, and knowledge:
High school diploma or ged
2 years of customer service and automotive experience (examples: automotive technician; service advisor, service writer, parts specialist etc.)
2 years of computer experience using multiple windows and applications
Other requirements:
Ability to work with frequent interruptions and under deadlines
Ability to think creatively and make decisions based on incomplete information
Proficiency of computer navigation and microsoft office 2003 or later versions & microsoft windows xp or later versions
Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team setting
Ability to process time-sensitive data and information from multiple sources including data from mainframe systemsThe ability to makes decisions based on this data and to effectively communicate the related required actions to a broad audience
Work collaboratively with others to generate ideas or resolve problems
Excellent written and verbal skills to communicate with team members, management and customers
Required to have internet services with a minimum internet speed of 25 mbps on the download side and a minimum of 15 mbps on the upload sideCandidates can test their internet speed at www.speedtest.net or by contacting their service provider.`
Preferred experience, skills, and knowledge:
Bilingual, the ability to speak, read and write the spanish language fluently
Ase certification
This is a remote position
