What is an operations analyst?
An operations analyst within shared services works across all servicing centers and functional business units within and outside of global home, and is responsible for conducting business process analysis, needs assessments and preliminary cost-benefit analysis to support its business initiatives.
This is a remote position.
Responsibilities will consist of:
Identifies service and/or system project scope by gathering and analyzing related information, identifying the root cause of the problem and documenting results
Gathering user requirements by interviewing customers and studying system capabilities
Develops problem solutions by describing requirements in a work-flowchart and diagram, analyzing alternative solutions, and translate into system requirements
Determines project estimates by identifying phases and elements, personnel requirements, and costs
Working with other departments to test and implement solutions; verifies results by developing and executing tests for moderate sized projects
Reviews project progress with management and stakeholders regularly
The maintenance of systems and/or processes by analyzing and providing overall support to internal and external customers
Carry out analytical assignments that are varied and possibly difficult
Prepares reports by collecting, analyzing, and summarizing information
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
What you will like
The people – we care
The diversity - every day is different
The excitement – opportunity to learn, grow and gain exposure
The ideal candidate will have
2-4 years of operation analyst experience in the insurance, mortgage, or banking industry
Bachelor`s degree or equivalent work experience
Advanced knowledge of ms office (excel, word, powerpoint, and onenote)
Knowledge of preferred reporting tools (tableau, sharepoint lists, sql, etc.) a plus
Effective oral and written communication skills
Strong attention to details and able to work independently and accurately
Ability to work effectively with others both within and across businesses, establishing and maintaining productive working relationships
We offer comprehensive benefits to full time and part time employees including medical, dental, std, ltd and life insurance, 401(k), generous paid time off and much more.
Assurant is an equal employment opportunity employerAll aspects of consideration for employment and employment with the company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
To learn more about our current opportunities and apply online, please visit: http://jobs.assurant.com/
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