Job details
Job type full-time
Full job description
Ubif field (remote) technician (field technician - electronic repair)
Overview
Our team of field technicians have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertiseWe sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationshipsOur field technicians drive to customer locations in a company provided van to repair their electronic devices while delivering our award-winning personalized customer experience.
What you will do
Resolve customer issues by troubleshooting and repairing their electronic devices
Sell personalized product solutions that meet customer needs
Expand your knowledge of ubreakifix’s products and culture
Deliver world class customer service
Demonstrate ubreakifix’s core values in all interactions
Be responsible for inventory management
What you need to be successful
A passion for solving problems and delivering solutions
A love for people and the devices that enrich their lives
One or more years of customer service/retail sales experience preferred
Reliable and flexible when it comes to dealing with difficult situations
The ability to quickly adapt in an ever-changing environment
Motivated to meet and exceed evolving key performance objectives
Ability to work a flexible retail schedule
You are a good fit if you have
Six months experience with product service support or electronics troubleshooting
Knowledge of mobile devices and operating systems
High school diploma or equivalent preferred
Strong oral and written communication skills
Strong teamwork and collaboration skills
Basic knowledge of microsoft office
We take care of you
Competitive and incentive-based pay
Benefits including health, dental, and vision
Retirement savings plan
Paid time off
Tuition reimbursement program
Ongoing training to grow your skills
About asurion
Asurion helps people protect, connect and enjoy the latest tech – to make life a little easierEvery day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issuesWe’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewildermentWe think you should stay connected and get the most from the tech you love..No matter the type of tech or where you purchased it.
