Job details
Job type full-time
Full job description
Overview: responsible for an assigned range of activities that ensure the operational effectiveness of the business focusing on execution and daily task delivery in one or more of the following key areas: service location creation / configuration and activation of network capability and/or telephony networkingInteracts effectively with internal customers and appropriate system partners to conduct necessary research to resolve issuesActively seeks and evaluates opportunities for process improvementResponsibilities:
Provides application supports; installs, configures, upgrades, troubleshoots, monitors, and maintains software and hardware; supports mobile workforce
Manages and develops all user satisfaction methodologies to evaluate services rendered to system users
Establishes process to monitor performance of support personal, reviewing response times, problem logs, trends and problem reporting
Evaluates and recommends changes to support procedures as part of an ongoing assessment of daily operations; recommends hardware/software enhancements to increase productivity
Consults with customers on all aspects of end-user computing and systems software; resolves more complex, less defined issues
Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system
Maintains passwords, data integrity and systems security for the application environment
Provides technical support and guidance through tier ii support, training and publication of documentation
Conducts site surveys and implements moves; adds/changes/modifications to existing equipment through work request system
Evaluates, maintains, modifies (e.gCreates macros, templates), and documents application packages; participates in the testing and evaluation of new packages/applications; implements prototypes, and consults with customers on selection of software applications
Manages production assets (hardware, software, etc.) using asset management tools
Creates and implements software distribution methods and standards
Minimum qualifications:
Minimum 2+ years experience working a job primarily at a computer
Excel skills – must be comfortable/capable working in excel
Must be strong in analytics; doesn`t need to be a strong technically if they are analytically strong.
Internet search skills (will be utilizing sites such as usps.com)
Map reading (will be researching addresses in our plant design system and in google maps)
Able to set up cox laptop and possibly an additional monitor (cox supplied) and get set up to log into our network and work from home
Workplace environment:
The cox companies have implemented a covid-19 vaccination requirement for certain u.s.-based jobs effective oct 18, 2021For further information, please speak to a member of our team.
Role is 100% remote.
Candiate must sit in a cox market, but strong preference for atlanta candidates.
Requisition disclaimer: please note contractors are engaged to provide services on a temporary basis in connection with a specific assignmentContractors are hired and employed through atrium.
By applying for this position you agree to the atrium terms and conditionsAgreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employment to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “atrium alerts”)Atrium alerts may be sent by email, phone or text messageYour personal information will be safely stored in our databaseAtrium does not sell your personal information to third partiesText message and data rates may applyTo opt out of text messaging or to modify your communication preferences for atrium alerts at any time, please contact us at privacyadministrator@atriumstaff.com.
If you do not agree with the atrium terms and conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumstaff.comPlease include the job title in the subject of your email.
Atrium is committed to a diverse and inclusive workplaceAtrium is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
