Job details
Job type full-time
Full job description
Company description
Who is authenticx?
Authenticx is on a mission to help humans understand humansOur platform is the new standard for humanizing customer interaction data at scaleWe do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.
What we offer our team members?
A culture based on our core values of authenticity, courage and having fun
A collaborate environment that supports your personal and professional development
Remote working
Free health insurance options and a comprehensive benefits package
Unlimited vacation time, in addition to sick time and holiday pay
Perks at work membership for discounts on shopping, travel and much more
Job description
Who is our ideal insights analyst?
You are highly internally motivated and want to be part of something that is bigger than yourself or even your workYou thrive on details, seek process improvements, and have a passion for customer insightsYou are accountable and are guided by your intuition and industry experience in the clinical, business or compliance industry.
Past clients and colleagues might describe you as:
Engaging — you have a positive, can-do disposition that inspires confidence.
A critical thinker — your curiosity drives your ability to think outside the box to identify ideal business practices for an optimal customer experience.
Responsive — your response to requests demonstrates a sense of urgency that reveals excellent judgment with prioritizing tasks.
Detail-oriented — you are analytical with a spirit for understanding the underlying factors driving observable trends and occurrences in data.
A self-starter — you work with minimal direction and have a strong sense of ownership for your contribution to company success.
In this role you will:
Listen to recorded phone calls between our healthcare clients and their customers, and complete evaluations to capture the data that the client is seeking
Apply verbal and written communications to evaluate quality and compliance while revealing customer insights
Use your listening skills to concisely capture stated and implied messages and document them in our online proprietary system
Work independently and collaboratively with a virtual team to promote accuracy and consistency
Provide insights and trends to team leaders who will take the results to tell a compelling story to our clients
Become a subject matter expert in the programs and services offered by our clients
Qualifications
What qualifications you have:
Experience in healthcare, compliance, quality assurance or general business (b2b or b2c)
Customer service, call center, direct patient care or telephonic care management experience desired
Associate’s or bachelor’s degree preferred
Working knowledge of microsoft office suite
Process-driven with high attention to detail
Strong communication and collaboration skills and a desire to learn
Demonstrate timeliness by meeting deadlines for assignments and special projects
Ability to work with limited supervision
Additional information
This is a remote positionOur employees are provided with laptops upon hire so that they can work from home and have the flexibility to come into the office, if they choose.
You must be authorized to work, now and in the future, in the united states without requirement of sponsorship/visa.
