Job details
Salary $14.50 an hour job type full-time
Full job description
Job description
What you will do:
The auto club group is seeking bilingual customer sales and service representatives for our membership group who can provide solutions and consulting to our customers and members on aaa products and services through account analysis and cross-sellingYou will be challenged to drive new business with competitive products and help retain the auto club groups 60+ million members.
In this position, you will have the opportunity to:
Provides world-class member-centric experience in a high volume, fast-paced call center environment.
Sell new memberships and upgrades to increase base growth.
Consults members on club products and appropriately cross-sell/makes referrals on products and services to maximize information and sales opportunities for the organization.
Receive and process auto travel calls as needed.
Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership.
With our powerful brand and the mentoring we offer, you will find your position as a bilingual customer sales and service representative can lead to a rewarding career at our growing organization.
While this position is primarily membership sales, the position also requires the ability to create opportunities and referrals for sales of other products such as life insurance and financial productsYou will also perform other duties as necessary.
How you will benefit:
Our auto club group bilingual customer sales and service representatives earn a competitive salary of $14.50 per hour to start with unlimited caps on commission and incentives
Full time, paid training beginning on november 29, 2021
Various afternoon and evening schedules to pick from that include weekends and holidays.
Excellent and comprehensive benefits packages are just another reason to work for the auto club groupBenefits include:
401k match
Medical
Dental
Vision
Pto
Paid holidays
Tuition reimbursement
Subsidy for bilingual skills
Qualifications
We’re looking for candidates who:
Have a high school diploma or equivalent
Minimum: 6 months of customer service experience in a fast-paced computer automated business environment.
Basic knowledge of pc navigation, internet usage, sending receiving emails, toggling between applications, and other skills and computer knowledge is required
Bi-lingual - must be fluent in spanish and english
Soft sell skills
Ability to multi-task
Ability to troubleshoot minor computer issues
Desire and capability to work from home
Preferred: 1-2 years of customer serviceAdvanced computer skillsPrior sales experience.
Home office requirements include:
A designated workspace free from interruptions and distractions
Workspace large enough for monitors, laptop and phone
100mb per second high-speed internet with the ability to connect a computer and phone line directly into a modem
Personal laptop or computer (chrome book or tablets will not provide the necessary bandwidth to perform duties)
Ability to plugin (4) outlets with power strips
Personal cell phone during training with the ability to download company apps for network access
Earbuds or phones recommended
A successful customer service representative will possess effective communication skills, a positive and upbeat attitude, prospecting skills, ambition, motivation, and drive!
What it’s like to work for us:
We serve our members by making their satisfaction our highest priorityWe do what’s right by sustaining an open, honest and ethical work environmentWe lead in everything we do by offering best-in-class products, benefits, and servicesAnd we value our employees by seeking the best talent, rewarding high performance, and holding ourselves accountable.
All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
Who we are:
The auto club group helps aaa members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy, and membership benefits wherever and whenever they need themWe currently conduct business in 13 states in the upper midwest and the southeast.
The auto club group has established four long-term enterprise goals:
Long-term, sustainable, profitable growth
Aaa membership growth and renewal
Operational excellence
Become the “flagship club” of the aaa federation
Important note:
The above statements describe the principle and essential functions, but not all functions that may be inherent in the jobThis job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirementsReasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The auto club group, and all of its affiliated companies, is an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
