Job details
Job type full-time
Full job description
Job description
The auto club group (acg) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 14 states and 2 u.sTerritories through the aaa, meemic, and fremont brandsAcg belongs to the national aaa federation and is the second-largest aaa club in north americaPrimary duties and responsibilities: responsible for handling leads generated from the web, as well as, incoming calls to the insurance call center with the ability to respond to all customer inquiries and requests with a high level of customer serviceIndividuals must also attain product knowledge of multiple carriers across the various lines of business sold.
Determine the insurance needs of the customer through the probing process, offers a proposal with the appropriate insurance coverage/protection solutionsAchieve a balance in production to meet agency business and growth objectives by maintaining an appropriate mix of businessProvide professional product expertise by thoroughly explaining coverage limits, deductibles, payment options, policy language, and service provisionsThis agent advocate also provides expert advice by careful review of all available products and offers the best value or solution to the member/customerRespond to current policyholder inquiries and requests.
Initiate lead and prospect generation from established lead management business rules to effectively manage and leverage sales opportunities including, but not limited to:
Expiration dates and subsequent follow up to provide a quote(s),
Follow up on existing mono-line accounts by mail/telephone for the purpose of cross-selling,
Work campaigns to increase sales and ultimately member penetration of insurance-related products
Develop networking referrals
Develop referral relationships with other sales representatives, i.eMembership, life & health agent, etc.
Ensure that insurance applications are submitted in accordance with agency policies and procedures, with efficiency, quality, and accuracy; with supporting documents/formsMaintain current carrier knowledge to ensure compliance with carriers’ underwriting guidelines, and binding authority to reduce e & o exposures.
Responsible for the sales of credit cards, memberships, and other products deemed vital by executives.
Agent and leader develop annual performance plans to support club initiativesActively participate in the ongoing progress reviews by monitoring results and looking for continuous improvement opportunitiesPerform other duties as necessary.
Meet and/or exceed sales, membership, and other production requirements.
Preferred qualifications:
Education:
Completion of insurance industry training programs
Bachelor degree in business, sales, marketing or a related field
At least 2 years of call center sales experience
Qualifications
Required qualifications: education:
High school diploma or equivalentInsurance industry training programs are a plus
Must attain appropriate state property & casualty insurance sales license within 30 days
Ability to attain and maintain state license for membership sales as required
Experience:
Demonstrated sales and marketing success
Experience in computer quoting software and e-mail applications.
Knowledge and skills:
Goal-oriented and self-motivated to help members/customers and prospects achieve and maintain their financial goals.
Strong verbal and written communication skills including presentation ability.
Solid selling and sales process skills
Ability to build a strong customer base.
Must be organized with the ability to manage time wisely.
Ability to navigate ms office applications (word, excel)
The auto club group offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary aaa membership, and much more! important note: the above statements describe the principal and essential functions, but not all functions that may be inherent in the jobThis job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirementsReasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirementsThe auto club group, and all of its affiliated companies, is an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
