Job details
Job type full-time
Full job description
Job title: account manager-west coast region/time zone
Base salary range: $55,000 - $75,000 usd
Location: remote
Travel required: minimal
Classification: exempt
Physical requirements: professional office environmentThis role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinetsEmployee is regularly required to hear and speak, stand, walk, use hands to finger objects, handle or feel, and reach with hands and arms.
Company overview
Autoalert is the automotive industry’s leading data mining and lead generation platform helping dealerships identify high-quality leads, increase volume of retail trade-ins, and improve customer retentionFounded in 2002, autoalert has provided the automotive industry with innovative software, direct marketing and training solutions currently implemented in over 2500 dealerships.
Position overview
The account manager (am) position is a remote consultative, proactive engagement position with the primarily responsibility of client retention and successThis position requires use of independent judgement and discretion, identifies and resolves problems in a timely manner, develops alternative solutions, works well within group problem solving situations, and uses reason even when dealing with emotional topicsThe am position is responsible for enhancing client knowledge and usage of the autoalert platform in a consultative and empowered pro-active approachResponsibilities will include but not limited to client retention, market growth, and maintaining strong relationships with your assigned dealer partners.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assume lead point of contact for dealership once a sale is closed “won”
Builds relationships across key stakeholders in the dealership including dealer principal (dp) and general manager (gm)
Monitor dealership metrics, roi reporting, and opportunities for autoalert utilization with the dp and gm demonstrating value of autoalert
Consult and strategize with client leadership on a monthly basis
Develop “game plan” with the dp/gm and dealership “champion” and coordinate meetings to ensure implementation and goals are being achieved
Enhance client knowledge and usage of the autoalert program
Hold dealerships accountable for utilization
Ensure plans for autoalert training within the dealerships are completed and accounts are properly maintained at a level the dealerships expect
Complete all relevant administration of paperwork and/or reports required by the dealership and in compliance with autoalert’s established policies and procedures
Provide best practices and troubleshooting suggestions
Educate and assist clients on how to properly utilize autoalert resources and guide customers to the appropriate location for training
Ensure monthly digital portal (with affiliated direct mail)
Liaison within territory to sales counterparts to identify new opportunities through organic referrals
Other duties as assigned
Key competencies
Ability to communicate clearly and concisely in both verbal and written form
Ability to collaborate effectively with all stakeholders
Ability to use discretion, exercise good judgement, and maintain strict confidentiality
Ability to plan, organize and prioritize
Time management
Qualifications
Minimum 3+ years of high-level automotive experience is preferred
Bachelor’s degree preferred
Customer service/support experience preferred
Strong persuasive speaking skills, comfortable with public speaking to attract and engage large training groups and sales demonstrations of high importance
Demonstrated skill in accurate record keeping with strict attention to detail
Demonstrated skill in articulating ideas clearly and effectively
Must have excellent customer facing soft skills to interact with both internal and external customers
Ability to gather and analyze information skillfully and can develop alternative solutions
Demonstrates knowledge of market and competition
Benefits
Competitive compensation package
Medical
Dental
Vision
Employee assistance program
Life insurance
Disability
Health savings accounts
Flexible spending accounts
401 (k) reimbursement plan
We are unable to sponsor h1-b visas at this time.
Eligibility requirements apply to all plansAutoalert, llc reserves the right to alter all benefit offerings at willTo protect our dealer/client relationships, we will require written consent from a gm or higher to move to the interview process if coming from a dealership.
Innovation starts with inclusion at autoalertWe are committed to creating a workplace where all kinds of people can be themselves and do their best workIt’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done beforeThat’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future.
Autoalert, llc is an equal opportunity employerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
