Job details
Job type full-time
Full job description
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizationsAvaility has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
Availity is a healthcare it company headquartered in jacksonville, fl with an office in indianapolis, in and over 100 remote workersAvaility is the nation’s largest health information network, connecting 2 million providers nationwide and processing more than 12 billion transactions a year, and growing! we work collaboratively with health plans and providers to disrupt an antiquated healthcare system by solving core issues in the way stakeholders communicateFixing the broken provider data management process and creating real time communication of risk and quality information are just two of the ways availity is streamlining this processAvaility also offers providers, hospitals, and health systems revenue cycle and patient financial management solutionsWe help prepare our providers for the rise in consumerism and value-based care, so that they can get paid accurately, and timely, for their services.
The operations center engineer is responsible for playing a part in availity’s 24x7x365 platform supportThis individual will work to monitor system health, investigate and troubleshoot delivery failures and/or related production issues, escalate issues as needed and take part in an on-call rotation (roughly every 5-6 weeks)The main focus of this role will be to monitor batch and real-time processing and support overall production support activity as well as aid in the automation of manual tasks.
To be qualified for this position, you should have:
3-5 years of operations experience with large-scale, high-availability distributed systems
Application/platform production support experience
Sql/oracle and unix functional proficiency
An understanding of programming – java, javascript, web development, etc.
On-call support experience with a critical platform
Familiarity with batch/scheduled job execution and troubleshooting
File transfer protocol (ftp) experience
Scripting and automation experience
Healthcare edi/ansi/x12 industry knowledge
Splunk, new relic, solar winds or other enterprise monitoring tool experience
What you will be doing:
Managing ftp pw changes
Investigating and reprocessing file delivery failures
Monitoring system health and performance and responding to urgent alerts and exceptions
Creative problem solving; investigating the root cause of technical anomalies and creating innovative solutions
Batch and real-time processing verification
Production incident management and escalations
Research! availity has a large/enterprise healthcare processing platform with many technologies to become familiar/expert level in understanding and supporting
Expect the unexpected, be prepared to multi-task to stay in front of the workflow!
Why work at availity:
Availity has recently been named a certified “great place to work”! culture is important to us and there are many ways for you to make your mark here!
We have several diversity & inclusion teams, a young professionals group, a she can code it group for women in tech, and various social groups.
Availity is a culture of continuous learningWe have many resources and experts in our tech stack and in our industry that can help get you there too!
Don’t feel like wearing business attire? cool, you can wear jeans – we are a casual work place.
We offer a competitive salary, bonus structure, generous hsa company contribution, and a 401k match program that is vested on day one!
We offer unlimited pto for salaried associates + 9 paid holidays + 1 floating holidayHourly associates start at 19 days of pto and go up from there with all the same holiday benefits.
Interested in health? we will reward you for your wellness, up to $300/year in reimbursements.
Interested in furthering your education? we offer education reimbursement!
Availity offers paid parental leave for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? you’re at the right place! availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
At the headquarters:
You like food trucks? we have them almost daily at our office (when we’re back to normal)
Like food trucks a little too much? we also have an onsite gym with showers.
We appreciate work/life balance! need to get a quick break in between meetings? we have ping pong, foosball, arcade games, and xbox to help you decompress – and we have a massage therapist onsite once a week for a little relaxation too.
We’ve got you covered with free coffee, lemonade and tea anytime you want.
Why you want to work on this team:
The operations center gives you exposure to almost all of availity’s technology
You will be working with a number of different teams at availity and will get exposure to the different types of work and roles into which you could potentially move to
The team has an excellent support structure and operates consistently as just that—a team .
Next steps in process:
After you apply, you will receive text/email messaging alerting you to where you are in the recruitment process.
Interview process:
Recruiter resume review
Manager resume review
Phone interview
Panel zoom interview
