Job details
Job type full-time
Full job description
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizationsAvaility has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
Availity is a healthcare it company headquartered in jacksonville, fl with an office in indianapolis, in and over 100 remote workersAvaility is the nation’s largest health information network, connecting 2 million providers nationwide and processing more than 12 billion transactions a year, and growing! we work collaboratively with health plans and providers to disrupt an antiquated healthcare system by solving core issues in the way stakeholders communicateFixing the broken provider data management process and creating real time communication of risk and quality information are just two of the ways availity is streamlining this processAvaility also offers providers, hospitals, and health systems revenue cycle and patient financial management solutionsWe help prepare our providers for the rise in consumerism and value-based care, so that they can get paid accurately, and timely, for their services.
The srOperations center engineer reports to the manager of operations center in which the position works independently, requiring minimal direction and follow-upThe position is a developer for the availity real time platform and supporting applicationsThe individual is responsible for identifying issues, opportunities of improvement, and providing support to maintain the production environmentThe individual will support other areas of the organization and system when the expertise and knowledge can be utilized efficientlyThe main focus is to ensure system stability, performance, and achieve the highest level of customer satisfaction while increasing revenue where possible along with decreasing costThe sr., operations center engineer will also be required to carry out other duties, projects, or activities as specified by their management.
To be qualified for this position, you should have:
5+ years of operations experience troubleshooting large-scale, high-availability distributed systems.
Experience leading and participating in technical project and process management activities.
Solid programming experience and technical knowledge [ java, javascript, angular, react, ftp, openshift, aws, etc]
Expert hands-on knowledge of unix/linux and scripting, with the ability to implement solid script-based and batch/scheduled job solutions for automation and efficiency.
Sql/oracle functional proficiency.
Expert knowledge of platform observability and user experience monitoring (splunk, new relic)
Bachelor’s degree in information technology, computer science or related industry or 3 years of technology experience would be considered in lieu of a degree
Healthcare edi/ansi/x12 industry knowledge is a plus.
Aws certification is a plus.
What you will be doing:
Collaborating with senior technical teams to establish a cohesive strategy and implementation around platform observability via splunk and new relic in the legacy and next gen [aws] platforms.
Creating and refining existing alert criteria and thresholds and response playbooks to ensure comprehensive instrumentation across the product portfolio.
Monitoring system health and performance and responding to urgent alerts and exceptions.
Investigating system failures and processing anomalies and incident management response.
Creative problem solving; investigating the root cause of technology and procedural failures and creating innovative solutions and preventative actions.
Research! availity has a large/enterprise healthcare processing platform with many technologies to become familiar/expert level in understanding and supporting
Expect the unexpected, be prepared to multi-task to stay in front of the workflow!
Why work at availity:
Availity has recently been named a certified “great place to work”! culture is important to us and there are many ways for you to make your mark here!
We have several diversity & inclusion teams, a young professionals group, a she can code it group for women in tech, and various social groups.
Availity is a culture of continuous learningWe have many resources and experts in our tech stack and in our industry that can help get you there too!
Don’t feel like wearing business attire? cool, you can wear jeans – we are a casual workplace.
We offer a competitive salary, bonus structure, generous hsa company contribution, and a 401k match program that is vested on day one!
We offer unlimited pto for salaried associates + 9 paid holidays + 1 floating holidayHourly associates start at 19 days of pto and go up from there with all the same holiday benefits.
Interested in health? we will reward you for your wellness, up to $300/year in reimbursements.
Interested in furthering your education? we offer education reimbursement!
Availity offers paid parental leave for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? you’re at the right place! availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
At the headquarters:
You like food trucks? we have them almost daily at our office (when we’re back to normal)
Like food trucks a little too much? we also have an onsite gym with showers.
We appreciate work/life balance! need to get a quick break in between meetings? we have ping pong, foosball, arcade games, and xbox to help you decompress – and we have a massage therapist onsite once a week for a little relaxation too.
We’ve got you covered with free coffee, lemonade and tea anytime you want.
Why you want to work on this team:
The operations center is the it epicenter and provides exposure to all availity technology.
You will be working with a variety of technical/product/development teams at availity and will get exposure to the different types of work and roles into which you could potentially move to.
The team has an excellent support structure and operates consistently as just that—a team .
Next steps in process:
After you apply, you will receive text/email messaging alerting you to where you are in the recruitment process.
Interview process:
Recruiter resume review
Manager resume review
Phone interview
Panel zoom interview
