Job details
Job type full-time
Full job description
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizationsAvaility has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
The strategic account analyst is responsible for supporting their respective management and other members of the strategic account team in the resolution of owner and non-owner related issuesThe strategic account analyst works independently or as a member of a team with various internal and/or external departments to meet maintenance and service goals and to develop and maintain key relationship and monitor payer project progressThis position has accountability for coordinating business and technical resources between the client and availityThis position may also be called upon to serve in multiple roles in a fast-paced, program-rollout environmentMinimal travel may be requiredThis position is open to be fully remote.
To be qualified for this position, you should have :
Bachelor’s degree in business, marketing, or a related field, or the equivalent in related work experience.
5 or more years of work experience in a customer relationship management role.
2 or more years of work experience in health care or insurance provider relations.
Strong analysis and research skills, specifically as demonstrated in health care companies.
Strong client engagement/interaction skills.
Demonstrated ability to use discretion and make sound decisions.
Technical systems integration knowledge.
Ability to work under pressure.
Detailed knowledge of product and project management lifecycles.
Contract management.
Hipaa (health insurance portability and accountability act) and availity product knowledge.
What you will be doing:
Reports to a manager or director, providing regular input on client activity, including status and call reports on a weekly basis.
Facilitates recurring or ad hoc conference calls on day-to-day operational items and may serve as back-up support for the manager or director when they are unavailable.
Responsible for creating communications and reports for assigned client(s).
Reviews all major reporting and documentation deliverables (i.eDashboards, reports, requirements documentation, etc.) to ensure quality standards and client expectations are met.
Helps to resolve conflicts and ensures targets are met on client deliverables.
Manages payer team (project development) activity including monitoring progress and provides status reports on small to medium-sized client projects.
Works with cross functional teams to facilitate day to day customer operations and ensure issues and concerns are addressed in a timely manner.
Assists client with release management, as needed.
Works with internal and external partners in order to monitor and resolve partner impacting production issues
Provides customer/client view point of product usability and potential product improvements based on user feedback and interaction
Supports the development of strategies for enhancing our alliance business relationship to market availity products and services.
Identifies opportunities to up-sell client on other availity products and services.
Works closely with project teams to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to their client’s project(s).
Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
Understanding of availity products and services and effectively and communicates as appropriate to the client.
Performs effective and professional demonstrations of availity’s products and services to client, as needed.
Schedules, leads, and/or facilitates meetings and conference calls.
Why work at availity:
Availity has recently been named a certified “great place to work”! culture is important to us and there are many ways for you to make your mark here!
We have several diversity & inclusion teams, a young professionals group, a she can code it group for women in tech, and various ways to engage with fellow availity associates.
Availity is a culture of continuous learningWe have many resources and experts in our tech stack and in our industry that can help get you there too!
Don’t feel like wearing business attire? cool, you can wear jeans – we are a casual place.
We offer a competitive salary, bonus structure, generous hsa company contribution, and a 401k match program that is vested on day one!
We offer unlimited pto for salaried associates + 9 paid holidays + 1 floating holiday Hourly associates start at 19 days of pto and go up from there with all the same holiday benefits.
Interested in wellness? we allow our associates to reimburse up to $300/year for gym memberships, participation in racing events, weight management programs, etc.
Interested in furthering your education? we offer education reimbursement!
Availity offers paid parental leave for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? you’re at the right place! availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
At the headquarters:
You like food trucks? we have them almost daily at our office (when we’re back to normal)
Like food trucks a little too much? we also have an onsite gym with showers
We appreciate work/life balance! need to get a quick break in between meetings? we have ping pong, foosball, arcade games, and xbox to help you decompress – and we have a massage therapist onsite once a week for a little relaxation too
We’ve got you covered with free coffee, lemonade and tea anytime you want
Why you want to work on this team:
This is a collaborative, engaging and forward-thinking teamYou will be working cross organizationally with product engagement to build your knowledge portfolio for growth options across availity.
Next steps in process:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment processIf the manager likes your experience, you will be given the opportunity to participate in a one-way video interviewFrom there, we will have a zoom interview with the hiring manager and other members of the team.
