Job details
Salary $15 an hour job type part-time
Full job description
Customer service operator
This position is fully remote after on-site training in a location near you!
Who we are
We are avantguard monitoring, one of the fastest growing monitoring companies in the nationWhat makes us different is that we live our core valuesTo be successful at avantguard, first you need to care for others and have fun, be innovative, maintain meaningful relationships, provide quality service, and create an environment of trust and teamworkWe monitor burglar and fire detection systemsWe are the voice on the other end of the system when a subscriber needs helpWe protect and save lives every dayWe are heroes!
What do we offer?
Ability to work from home following a 2 week in-person training!
Flexible scheduling - open 24 hours
Growth opportunities
Part-time 15-29 hours/week (hours of operation: 6 am to 6 pm)
Starting pay $15.00/hour
Tuition reimbursement up to $1,000/year
Positive and uplifting work environment
Company parties
No sales
Essential functions:
Process burglar, fire and other alarm signals quickly, accurately and professionally in stressful situations in english
Dispatch the proper authorities, verify that help is on the way and notify responsible parties
Accurately document all responses for the alarm on the computer
Job requirements:
Work in a fast paced environment taking 20-40 calls per hour
Learn and use new software (stages) to complete multiple tasks
Type a minimum of 40 wpm
Remain calm in stressful situations
Willing to work one weekend day per week and some holidays
Attend a mandatory paid two-week training class 4.5 hours per day (monday through friday)
Pass a test at the end of each week of training with 85% or higher
Punctual and consistent attendance
Ability to multi-task
Experience/qualifications:
Must be 18 years of age or older
High school diploma or ged
College experience is preferred, but not required
Customer service experience in a fast-paced environment
Pass a pre-employment drug test and background check
Check out what ag is all about at www.agmonitoring.com and get started on the path to loving your job!
