Job details
Job type full-time
Full job description
Big picture:
The general manager-task force is responsible for continually focusing on achieving hotel profitability
Through revenue generation, cost control, guest satisfaction, and development of employees, while
Maintaining the integrity of the hotel(s) they serveThe general manager-task force typically performs
The essential functions of a general manager in absence of an assigned general managerResponsible
For effectively leading and managing all aspects of the hotel and for delivering results that contribute to
The mission and overall success of the hotelWork to achieve performance objectives focused on driving
Sales and profitability, guest and associate satisfaction, and meeting brand standards.
Education & experience:
At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at
Least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related
Experience.
Comfortable with extensive and extended travel, depending on business operational needs.
Must be proficient in windows operating systems, company approved spreadsheets and word
Processing.
Must have valid driver`s license for the applicable state.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing,
Identifying, and solving problems as necessary.
Must have the ability to assimilate complex information, data, etcFrom disparate sources and
Consider, adjust, or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised
By co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic
Functions.
Ability to show flexibility in response to change and adapt to and accommodate new methods and
Procedures.
Core accountabilities:
Approach all encounters with guests and employees in an attentive, friendly, courteous and service
Oriented manner.
Maintain regular attendance in compliance with avantic lodging management`s standards, as required
By scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include compliance with avantic
Lodging management`s dress code and wearing a name tag when working (per brand standards).
Comply with and ensure adherence to avantic lodging management`s standards and regulations to
Encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: food handlers, alcohol
Awareness, cpr and first aid
In conjunction with the director of sales, conduct a daily abr meeting focusing on the number of
Prospecting and existing account calls each person will make and the potential business results of these
Calls.
Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting
Luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
Tour the operating departments daily, making adjustments as needed via department heads.
Conduct weekly staff meetings, including weekly training sessions presented by managers and self
Using the steps to effective training according to avantic lodging management`s standards, and the
Review of previous and future sales and operations efforts.
Meet all financial review dates and corporate directed programs in a timely fashion.
Hold a monthly financial review with all department managers and available supervisors.
Ensure that all department heads maintain budgeted productivity levels and avantic lodging
Management`s standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate sponsored
Training programs.
Participate in required m.o.dCoverage as scheduled.
Maintain direct contact with and monitor the development of management trainees.
Adhere to all avantic lodging management policies and procedures and train new managers to ensure
ComplianceOversee and assist in the company budget process as required.
Ensure that training in service standards is taking place in each department using the steps to effective
Training according to avantic lodging management standards.
Assist in creating a positive team-oriented environment which focuses on the guest, through employee
Development and motivation.
Inspect rooms regularly (weekly at a minimum) with both the housekeeping manager and property
Engineer.
Ensure complete processing of invoices daily by using the a/p process.
Ensure that all appropriate information for financial documents is received by the corporate office
Monthly, in compliance with the monthly accounting calendar.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive
Maintenance programs with department managers.
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions
With guests, managers and all other employees.
Forecast monthly the hotel`s financial position, by estimating revenues and line-by-line expenses.
Analyze previous and projected data to generate an accurate reforecast.
Prepare and conduct all management interviews and follow hiring procedures according to avantic
Lodging management s.o.p.`sEnsure that all managers are in compliance with the standards in their
Interviewing and hiring procedures for departmental staff.
Interview all prospective final candidates for any vacant position within the hotel prior to any offer
Being extended.
Perform all department manager performance appraisals according to avantic lodging management
S.o.p.`s, and ensure that managers are in compliance with the standards in their administration of
Performance appraisals to their staff.
Motivate, coach, counsel and discipline all management personnel according to avantic lodging
Management s.o.p.`s and ensure that managers are in compliance with the standards in their
Administration of counseling and disciplinary steps.
Maintain a professional working relationship and promote open lines of communication with
Managers, employees and other departments.
Ensure that all employees receive fair and equitable treatment according to avantic lodging
Management s.o.p.`s.
Meet all sales clients on the property, including meeting contacts and potential clients touring the
Property, to assist in the sales effort.
Be in the public areas during peak times, greeting guests and offering assistance as needed.
Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a
Monthly safe audit.
Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.
Complete required corporate training modules, and become certified to train those as required.
Ensure that all scheduled meetings take place on the property.
Travels to hotels within the area/region, including extensive and or extended travel, depending on
Business operational needs.
Required attributes:
Bachelor`s degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
A minimum of 3 years` previous hotel operations and leadership experience, to include successful management of a large staff and focus on exceptional guest service.
Demonstrated financial acumen with significant past p&l responsibility.
Computer literacy, with ability to easily navigate database, browser, email, document and spreadsheet applications and related programs.
Exceptional service orientation, with keen ability to focus and deliver on guest needs.
Reliable and responsible character, with exceptional follow up and attention to detail.
Proven leadership skills in supporting employees to consistently attain personal and department performance goals.
Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
Ability to work effectively as an independent contributor, and as a part of a collaborative team.
Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
Experience with major hospitality brands vsIndependents (wyndham, marriott, choice, hilton, starwood, etc.) is highly desired.
