Ttec`s insights platform is a cloud-based customer data platform that provides brands with a 360° view of their customers` needs, behaviors, and preferences with the insights they need to deliver a great customer experienceThe senior data engineer will be responsible for development, implementation and delivery for new and ongoing client implementations of the insights platformThis will require an ongoing partnership with internal teams, such as business consulting, analytics, data science, and technologyThe successful candidate will be an experienced, highly motivated self-starter with the ability to solve data analysis problemsThey will have experience using software languages to manipulate large amounts of dataThe primary responsibility of this role is to manipulate and analyze big data and to answer business questions by generating insightful reports and outputThe candidate will work in a team of data engineers and business analysts to develop deliverables that support data-driven marketing strategies.
What you’ll be doing
Manage and manipulate multiple large data sets, including: defining populations and variables, performing calculations and summarizations, and creating solutions to address client business questions
Prepare complex analytic deliverables, combining multiple programming outputs to create cohesive reports
Acquire a strong understanding of research topics and a thorough knowledge of the data and programming efforts involved
Synthesize business questions, translate from concept to code, in order to produce client deliverables
Help design analytic data set specifications: synthesize business questions, translate from concept to code, in order to produce client deliverables, lead in delivery of analytic projects
Mentor team members
Introduce new methodologies and efficiencies to increase productivity
Contribute to the definition and development of key findings and marketing-oriented conclusions
What skills you will bring
Degree in a stem field, masters preferred
3+ years of professional experience working with large-scale relational databases, and ability to manipulate/ analyze / maintain relational databases
Expert level proficiency in python, sas, apache spark, or pyspark, bash scripting, sql is a must
Capability to execute complete analysis process from data extraction / manipulation through qc, report and delivery of data and reports
Ability to create automated process and knowledge on airflow, datafactory, autosys or related tools
Experience in designing and developing core modules used to build real-time and batch data processing.
Experience in data stream processing tools to ingest, process, enrich and store various data assets.
Ability to work independently and mentor junior team members
Strong attention to detail
Strong verbal and communication skills
Comfortable working in team-oriented, deadline driven environment
Experience a plus
Knowledge of cloud computing, hadoop ecosystem, pig latin or hiveql
Experience with code deployment on azure databricks, datafactory and familiarity with devops tools like jenkins, azure devops.
Experience deploying modern data solutions leveraging components in azure like function apps, logic apps, log analytics, data factory, databricks, data lake and more
Exposure to sas, oracle, tableau, power bi
Who we are: ttec is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brandsWe deliver outcome-based customer engagement solutions through ttec digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and ttec engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation servicesFounded in 1982, our nearly 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each otherWe were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyoneYour role brings that principle to life.
Compensation and benefits this position is eligible to participate in an annual incentive programBenefits available to eligible employees include the following:
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (pto) and wellness time off
Why ttec? what we offer when you join ttec, you become part of the familyBecause we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment: be financially sound we want you to reach your personal and professional goals and offer financial benefits such as: health and flexible spending accounts
Retirement plans
Tuition reimbursement programs
Financial wellness program
Be developed we believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:
Mentorship programs
Our women in leadership program connects employees globally with learning, networking and mentoring opportunities
Professional development courses in ttec university
Scholarship program and tuition reimbursement
Visibility in our global career pathing and internal mobility opportunities
Be healthy we support healthy living and have the tools and resources to help you such as:
It’s ok, we’re all human wellness program
Wellness incentives
Company health and wellness programs
Dedicated health and wellness navigators and employee assistance programs
Generous paid time off and other leave of absence programs
Be the difference you’ll have the opportunity to have a positive impact in your community:
Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
Our team helps fundraise and volunteer their time in their communities
“ttec is proud to be an equal opportunity employerTtec embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teamsWe strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanityWe make it a point to make sure all our employees feel valued and comfortable being their authentic selves at workAs a global company, we know diversity is our strengthIt enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique wayBut don’t take our word for it — check out some our women in leadership and diversity awards on ttecjobs.com.” #li-remote
Working at avtex
At avtex, we’ve worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of itWe are committed to attracting the best and brightest, retaining the best and brightest and building an enviable cultureIn short, we want our employee experience to inspire people.
Do you want to be inspired in your workplace? we’re always looking for talented people to join our team!
