Job details
Job type temporary
Full job description
This is a 4 month temporary role.
Away is a global lifestyle brand with a mission to transform travel through products and content that inspire people to get away moreAway is seeking temporary support to join our community team to start immediatelyThis individual will represent the away brand by providing best-in-class customer support through our social media platformsThe ideal candidate will have a passion for customer experience and insights, the startup world, and all things social mediaThis individual will report to the manager, community and will be 100% remote.
As a company that values diversity, equity, and inclusion, away seeks individuals of all backgrounds and experiences to apply for this opportunityWe’re creating an environment where everyone can thriveOur customers are global and diverse, so we’re building a team that is tooThrough initiatives like our employee resource groups, anti-racism training, and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.
What you’ll do:
Act as the voice of the away brand on the front lines with customers and fans by responding to every tweet, dm, instagram comment, and beyond!
Engage with our active community encouraging online and offline connections between the brand and brand advocates
Manage and build long lasting customer and fan relationships efficiently and effectively
Deliver awe-inspiring customer service on facebook, twitter, instagram, and other social platforms
Capture consumer insights and work across marketing, tech, design, and product teams to improve the overall consumer experience
Actively engage with the travel community across platforms
Maintain an awareness of what’s going on in the online social space, with a special focus in travel
Who you are:
Have 1 year of experience working in a customer facing environment (previous social media moderation a plus!)
Available monday through friday, from 10 am to 6 pm
Passionate about customer experience and fostering community
Natural conversationalist who enjoys interacting with people from all walks of life
Familiar with all social platforms
Entrepreneurially-minded
Smart and organized
Friendly and patient
Hard-working with a `no task is too small` attitude
Never satisfied with the status quo, always thinking `how can we do this better?`
About away:
Away is a global lifestyle brand with a mission to transform travel through products and content that inspire people to get away moreThe company launched in 2016 with one perfectly designed carry-on and has since expanded to offer an array of luggage and travel essentials built for the modern travelerHeadquartered in new york city, with teams in london and toronto, away currently ships products to over 35 countries around the worldAway has been named one of fast company’s “world’s most innovative companies” and has been recognized on time’s list of “best inventions.” to learn more, visit awaytravel.com.
Eeo statement:
Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belongingAs an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.
Away is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application proceduresIf you need assistance or accommodation due to a disability, you may contact us at talent@awaytravel.com.
