Job details
Salary up to $62,000 a year job type full-time number of hires for this role 1
Qualifications
Associate (required)
Us work authorization (required)
Help desk: 4 years (preferred)
Full job description
Azul engineering is a 10-year old d.cArea-based system development company started by engineersWe are a growing company with a dynamic work environment with opportunities to learn, contribute to our customer`s mission, and share creative ideas.
We offer a casual work environment, flexible work hours, in a team focused on designing next-generation geo-spatial systems for the air traffic community.
Job scope and responsibilities
The candidate must be flexible, able to work in a highly collaborative environment, prioritize multiple competing tasks, work independently, and have superior interpersonal skillsResponsibilities of this role include:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
May route calls to product line specialists, application, or system support specialists
Maintains and updates...
Interact with the customers and come up with creative ways to resolve complex problems
Skills and qualifications
We are looking for a creative individual that can wear different hats to understand what our customers need.
Bs/ba degree from accredited university
U.s citizenship is required
Ability to follow standard operating procedures and comply with data entry standards
Exceptional phone communications skills
Basic understanding of information technology concepts
Web application administration experience
Strong linux (redhat/centos/debian) experience with command-line and gui
Windows server and active directory experience
Experience with atlassian jira and confluence
Strong written and verbal communication skills
Desired experience and qualifications
Vmware experience
Elastic, prometheus, and grafana
Comptia a+, comptia network+
Itil foundations
Job type: full-time
Job type: full-time
Pay: up to $62,000.00 per year
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Schedule:
8 hour shift
Application question(s):
Are you a us citizen?
Education:
Associate (required)
Experience:
Help desk: 4 years (preferred)
Work location:
Fully remote
Work location: remote
