Job details
Job type full-time part-time
Full job description
Sign-on bonus available up to $1000
The lobby attendant at the hilton garden inn - harlingen is responsible for assisting room attendants and all assigned areas to include the engineering deptHe/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.)Transport hotel guestsEnsure adherence to safety rulesMay assist passengers in boarding or exiting.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorilyReasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Education & experience:
High school diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical requirements:
Flexible and long hours required.
Must be able to work weekdays, weekends and holidays.
Heavy work - exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand during entire shift.
General requirements:
Must use two way radio with ear piece.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings, trainings and daily huddles.
Maintain regular attendance in compliance with bc lynd standards, as required by scheduling, which will vary according to the needs of the hotelEngineering schedule is subject to changed based on occupancy.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, nametag and footwear.
Comply with bc lynd standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etcFrom various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.
Fundamental requirements:
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
Use proper two-way radio etiquette at all times when communicating with other employees.
Use daily checklist to complete projects listed below as assigned.
Service elevator/frames/tracks
Service landing/linen closets
Stair wells
Polish floors
Other projects as assigned by management or engineering supervisor team
Practice safe work habits to ensure safety to guests, fellow employees and self.
Handle items for `lost and found` according to the hotel standards.
Report maintenance issues to housekeeping supervisor & engineering manager.
Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
Pick up any room attendant`s dirty linen or trash as needed.
Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
Assist housekeeping as needed (i.eBedboards, roll-aways, flip beds, etc.)
Deliver any clean linen to assigned sections, if applicable.
Ensure overall guest satisfaction.
Follow safety rules as guests board and exit shuttle or cross streets near stops.
Comply with traffic regulations to operate vehicles in a safe and courteous manner.
Maintain order among guests during trips to ensure safety.
Check the condition of a vehicle`s tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
Report any vehicle malfunctions or needed repairs.
Pick up and drop off guests at regularly scheduled locations, following time schedules.
Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel consumption, or fares received.
Read maps and follow written and verbal geographic directions.
Drive gasoline, diesel, or electrically powered multi-passenger vehicles to transport guests between designated locations and activities.
Regulate heating, lighting, and ventilation systems for passenger comfort.
Keep shuttle interiors clean for passengers.
Report delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios.
Position qualifications:
Safety awareness - ability to identify and correct conditions that affect employee safety.
Responsible - ability to be held accountable or answerable for one’s conduct.
Reliability - the trait of being dependable and trustworthy.
Loyal - the trait of feeling a duty to the employer.
Honesty / integrity - ability to be truthful and be seen as credible in the workplace.
Friendly - ability to exhibit a cheerful demeanor toward others.
Ethical - ability to demonstrate conduct conforming to a set of values and accepted standards.
Detail oriented - ability to pay attention to the minute details of a project or task.
