Job details
Job type full-time
Full job description
Work hours: 8:00 am to 5:00 pm, monday through friday, some weeknights and some weekendsOvernight travel also requiredWork from your home
Primary job function: to deliver quality coaching to our clients based upon the bdr core principles and ideologies empowering our clients to drive profit and growth in their businesses.
Pay rate: depending on experience
Benefits: full benefits
Job responsibilities
Conduct client calls as schedule by the support coach
Responsible for completing/clearing client calls in contact management software
Create and review client management plans with senior coach, work the plan with clients.
Create and communicate client call plans
Review/offer insight on the financial statements as produced by the support team with the client on call following receipt of documents
Recommend process improvements to clients and /or additional training where needed for staff to help reduce time needed to perform services.
Assist the client in writing of procedures, approves write up as part of bdr philosophy and implements with team
Maintain accurate records of outbound and inbound correspondence with clients including timely updates to company crm/scheduling/completed call process
Write clear and concise business case studies, roi reports and improvement results along with opportunity dollars based on successful adaptation and implementation.
Complete all reporting as directed
Contribute to training sessions as requested
Attend client events as directed
Attend and participate in training sessions as scheduled
Other duties as assigned
Required qualifications
Demonstrated core leadership skills
Ability to motivate and encourage others
Strong communication skills, verbally and in writing
Strong active listening skills
Ability to confront issues head on using tact and diplomacy
Quality phone presence
Strong understanding of financials and fundamental accounting principles
Compassionate, heartfelt caring for dealer group
Ability to create/direct sound business strategy and adhere to the plan
Understanding of the importance of selling up and managing labor
Demonstrated understanding of all core bdr recommended client procedures and processes
Ability to fluently navigate the operations manual
Ability to create and present training material to clients and team members
Demonstrated strength in understanding of human relationships and connections
Possess moderate typing skills
A minimum of 5 years industry experience
A minimum of 3 years in a management/leadership role
Proficient in microsoft outlook, word, excel and powerpoint
**we are a 100% drug free and tobacco free employer**
