Job details
Job type full-time
Full job description
Customer support representative
Job summary
Remote opportunity
Come join a growing company to build your career at bolt! bolt’s unique platform provides a better way for businesses and individuals to buy insuranceWe are an innovative company that provides cutting edge technology for our insureds and agents.
If you are interested in joining a diverse team of talented customer support representatives, you enjoy talking with customers/agents all day, and interested in building a career, we would love to hear from youAs a bolt representative you will help people with your insurance knowledge, while working in a team environment.
As a bolt customer support representative, you will:
Develop rapport with clients based on trust and product knowledge
Engage prospective clients and help determine their insurance needs
Work closely with the underwriting and sales teams to ensure we service each caller’s needs
Work with insureds and agents to respond to inquiries
Work with multiple carriers
Responsibilities/qualifications:
Must work well in a fast-paced environment with the ability to navigate multiple programs and effectively use on-line resources to complete customers’ requests
Excellent customer service and communication skills
Demonstrated background in customer service, insurance, or a related field in a contact center environment
Ability to self-manage and demonstrate personable accountability as well as effectively collaborate in a team environment
Must have two-years customer service experience
Insurance knowledge is a plus but not required
Compensation/benefits:
Competitive salary based on experience and location
Company provides all equipment for remote work
Up to 10% shift differential will be added for core hours ending at 8:00 pm or later (est)
Comprehensive training program
Company pays for all p&c licensing for all eligible employees
Opportunity for advancement
Work life balance
Medical, dental, vision, 401k, life and disability insurance – start first of the month following 30 days from date of hire
Ability to accrue paid time off/sick days in your first year
Employee recognition
What to expect after you apply!
Once you apply online you will expect to hear from the talent acquisition team within 72 hours (by phone or email).
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