Job details
Salary $13 an hour job type full-time number of hires for this role 10+
Qualifications
High school or equivalent (preferred)
Full job description
Start august 23rdSchedule monday-friday 9am-5pm.
Job profile summary
Provide superior customer service to attendees, exhibitors, and others utilizing service systems in a fast paced environment
Job description:
Scope
Customer service is the primary point of contact for attendee and exhibitor guests needing assistance with registration, housing, and lead retrieval services through various forms of communication including, phone, chat, and email while executing the highest quality of service.
Reporting and working relationships
Reports to project manager and customer service team leadsWorks closely with the clients including registration, housing, and exhibitor lead sales.
Principle responsibilities
Customer service: greeting skills-consistently uses the applicable greeting, maintains an appropriate pace, uses an upbeat and professional tone at all times, uses appropriate assisting statementAccount management and system knowledge-verifies caller and customer accounting information correctly, efficiently uses all resources, documents account accuratelyCall handling skills-identifies callers issue quickly, correctly resolves issue(s), follows correct escalation process, uses applicable hold process, follows appropriate transfer processes, effectively explains resolution to the caller, provides proper alternatives, and provides accurate informationCommunication skills-maintains a positive tone throughout the call, avoids using jargon, effectively controls the call, demonstrates professional call etiquette by using please and thank you, communicates at the callers level, demonstrates active listening skills, avoids rude or abrupt behaviors, demonstrates confidence, and appropriately and effectively expresses empathy and sympathyClosing-consistently thanks the caller for calling, consistently offers additional assistance, use appropriate pleasantry and consistently uses applicable wrap-up code.
Qualifications
Minimum of one year prior experience in a customer service environment, either in a call center or public/retail environment interacting with customers.
Comfort with and ability to use multiple software systems in a multi-tasking environmentRequired experience with microsoft office tools and various web browsers.
Strong interpersonal communication and customer service skills.
Excellent active listening skills and empathy for others
Ability to handle a busy environment, heavy workload, and multiple demands
Dependable – reliable and on time for all scheduled shifts
Self-motivated and resourceful trouble-shooting skills
Job type: full-time
Pay: $13.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work from home
Schedule:
Monday to friday
Ability to commute/relocate:
Milwaukee, wi: reliably commute or planning to relocate before starting work (preferred)
Education:
High school or equivalent (preferred)
Work location:
Fully remote
Work remotely:
Yes
