This position- the candidate can sit in ridgefield park, nj and plano, tx, or remote
Seo is important to the performance of any consumer website, but it is especially critical to customer careThe primary method any customer uses to seek support is to google for an answer, and it’s the job of the care seo team to ensure is there above all othersAs the organization prioritizes self-service, the seo and website teams will be the main drivers of success.
Specific responsibilities include:
1Focuses on seo for the customer care division, meaning any webpage the care division manages is considered in scopeThis includes company site, but also other websites, like the care channel on youtube.comThe goal is to meet support customers where they are and align with their preferred media (e.gArticles vsVideos vsLive support)
2Collaborates with content planning and production teams to ensure self-service article recommendations are consistently applied and measured for effectivenessThe care organization currently manages around 2,500 unique articles, such as how to connect your phone to your tv, and this role would help determine what articles to optimize and when
3Collaborates with various owners of non-article webpages (like online repair requests) to ensure strategic direction is aligned and incorporated into seo guidanceEvery department has different objectives, but what most share in common is a representation of their business on a web property, so it is critical to balance all these needs with seo support
4Collaborates as needed with other seo managers, either in electronics america or globallyIt is critical to consider all web properties as a whole, not just those belonging to careIn any situation, it’s possible for company to be competing with itself (either regionally or globally)
Background & competencies required:
2-4 years of work experience in analysis and insight generation, including specific focus on seo
Understanding and mastery of analytics platforms and data analysisExample platforms/tools include, among others:
Seo tools such as google search console, conductor searchlight, brightedge data cube, and others
Adobe analytics, google analytics, youtube studio, etc.
Raw data analysis (i.eWorking with csv files and assembling multiple data sets together)
Must be proficient in ms office (excel, word, powerpoint) and project management suites like jira or teamwork
Understanding of technical aspects of seo (sitemaps, robots files, canonicals, etc.)
Strong communication and writing skills
Strong time management and organizational skills
Ability to work in a fast-paced environment
College or technical college degree or equivalent experience
