Job details
Job type full-time
Full job description
Job description:
The vendor oversight quality and performance management team oversees the day to day operations performed by the vendor, ensures adherence to quality and timeliness slas, manages administrative functions (access requests, art/arm, invoice reconciliation/approval, etc.) administers governance routines with the vendor, acts as a central point of contact for vendor operational concerns and interfaces, as necessary, back to other bank functions to manage expectations and escalations.
The person in this role will also be responsible for driving a focus on the quality of the cases submitted by the vendor through performance tracking, examination of root causes, and establishing rectification and improvement control routines.
To be qualified, this person must have or develop a solid knowledge of the end-to-end gbam aml refresh process and possess strong reasoning, analytical, and problem-solving skillsHis or her ability to exercise sound judgment in the decision-making process is critical to their success in this role.
Competencies required:
A solid foundation of the gbam aml refresh process – ability to apply critical thinking in order to solve problems
Demonstrates knowledge of laws, rules, and regulations as they apply to the refresh process
Improve overall quality and analyst knowledge through coaching and leveraging the cdd proficiency consultants
Understands risk and associated sla’s to the refresh process
Appropriately identify and escalate risk
Communicates with impact and demonstrates sound judgment
Ability to translate business strategy into specific goals and tactical action plans
Provide consistent messaging and direction to the vendor employees to ensure clear expectations and follow through
Builds teams and deliver results
Seeks opportunity to drive and facilitate continuous improvement
Act with courage and conviction – hold vendor accountable to specific actions an deliverables
Qualifications
Two or more years of financial services experience, with at least one year of aml and/or kyc experience
College degree (associates or higher) or comparable work experience
Documented experience performing in a process oriented production environment that changes periodically
Expert experience with ms office suite (excel/word/outlook/access)
Proven ability to work in a team environment
Proven ability to organize work, prioritize tasks and handle multiple assignments simultaneously
Proven ability to successfully meet tight deadlines while ensuring data accuracy and integrity
Proven ability to work and execute with minimal supervision or remote management
Excellent verbal and written communications skills
Job band:
H6
Shift:
1st shift (united states of america)
Hours per week:
40
Weekly schedule:
Referral bonus amount:
0
