Tripwire is a leading provider of security, compliance and it operations solutions for enterprises, industrial organizations, service providers and government agenciesTripwire solutions are based on high-fidelity asset visibility and deep endpoint intelligence combined with business context; together these solutions integrate and automate security and it operationsTripwire’s portfolio of enterprise-class solutions includes configuration and policy management, file integrity monitoring, vulnerability management, log management, and reporting and analyticsLearn more at tripwire.com, get security news, trends and insights at tripwire.com/blog or follow us on twitter @tripwireinc.
Tripwire is just one of the many brands that make up belden’s impressive portfolioBelden is a multi-billion dollar global organization of 8,000 talented people that supports the mission-critical network infrastructure and audio visual broadcast needs of many of the world’s best-known brands, placing us at the heart of the global transformation to a truly connected worldWe are seeking driven, results-oriented team members to help us continue to grow and succeed.
The salesforce administrator is a key member of the it business systems team acting as a strategic partner between it and the rest of tripwire’s salesforce user baseThis position develops and maintains innovative solutions to enable aggressive tripwire objectives.
This position will fill out a three-person team supporting and enhancing salesforce as tripwire’s operations platformOur it teams are designed for cross-functional support, therefore, the position can expect to spin up on new business software implementation projects and distributed cybersecurity tasksThis position supports operations at tripwire portland oregon headquarters, but remote workers are encouraged to apply.
Key activities start with active participation in business process analysis and solution design sessions and progress to iterative software development and supportThis role requires a deep understanding of salesforce ‘point and click’ tools and the platform’s security model to build sustainable, low maintenance solutionsAdditionally, this role requires a strong grasp of technology concepts beyond simply being a typical salesforce administrator as the position requires frequent collaboration with developers outside of the it ‘stack’ as well as our it operations and devops teamThe senior salesforce administrator will be deeply involved in advising on solutions, whether built or bought, across the business and will bring a deep knowledge and familiarity of enterprise softwareResponsibilities will include:
Design and implement systems in salesforce to support automation of our crm, saas operations, it, and customer support processes.
Participate in analysis and solution design sessions – recommend alternative approaches and best practices, define technical impact, and provide sizing estimates.
Follow an iterative software development methodology and contribute to all phases of the software development lifecycle and support processes.
Design and support the development of integrations to local systems.
Leverage salesforce’s point and click solutions to deliver value to the business.
Manage salesforce integration with existing systems and third-party providers.
Advise and train end users on salesforce reports to support evolving data analysis requirements.
Provide general technical support to tripwire salesforce users.
Work with stakeholders to help develop data governance policies and processes to maintain data accuracy.
Provide leadership in defining, mapping and documenting key sales processes relevant to sales operations and reporting.
Collaborate with stakeholders to identify and satisfy training and reference requirements for sales enablement.
Qualifications:
Bachelor’s degree required.
At least 8 -10 years of experience in a sales operations, external customer technical support, and/or internal information technology with at least 5-7 of those years as a hands-on salesforce administrator performing tasks such as customizations, release management, business analysis, and the like.
Demonstrated experience with highly customized, mature, and integrated sfdc org.
1+ years salesforce programmatic development experienceThis can be cumulative as the candidate has progressed through their salesforce administrator career.
At least two of the following five certifications:
Certified advanced administrator
Certified platform developer i
Certified sales cloud consultant
Certified service cloud consultant
Certified community (experience) consultant
At least four of the following eight professional experience milestones:
Hands on, demonstratable expertise with customer and/or partner portals
Hands on, demonstratable expertise with service cloud
Hands on, demonstratable expertise with apttus cpq
Hands on, demonstratable expertise migrating from classic to lightning
Hands on, demonstratable expertise with financialforce professional services automation
Hands on, demonstratable expertise working with developers from other technology stacks
Hands on, demonstratable expertise working managing small to medium projects from requirements gathering all the way to deployment to production
Demonstrated understanding of salesforce data and security models as well as platform capabilities.
Demonstrated experience with iterative design and testing including working with r&d teams.
Demonstrated experience with salesforce customer and/or partner community is preferred.
Understanding of sales and technical support processes and extensive use of crm applications.
Strong overall business acumen and an understanding of the full potential of an crm system to impact overall sales and technical support operationsExperience in operations for enterprise software sales is preferred.
Strong technical communication and presentation skillsThis position collaborates intently with subject matter experts from commercial, customer support, and r&d as well as closely with their fellow salesforce.com professionals.
Demonstrated experience executing business process analysis and requirements management.
Ms excel skills including understanding of standard formulas.
At tripwire our culture is one where you perform at your best, where you trust your teammates, and where work doesn’t feel so much like workWe recognize and appreciate the contribution of all our employeesWe value customer service, working with teams and thriving in an environment of continuous changeWe play to win!
Tripwire provides equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, disability, veteran status, or any other legally protected statusWe prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions or any other condition of employment or career development.
